Elddis Campervan Owner's Handbook (2026)
Official technical documentation and workshop diagnostics for Elddis Campervan Owner's Handbook (2026).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
1 | Inadequate gas supply on Whale Heat Control (Space Heater) | 1. Check gas. 2. Ensure 30mbar LPG. 3. Go to step 4 (Clear Lockout). | DIY Safe |
2 | Overheat on Whale Heat Control (Space Heater) | 1. Check air vents and ducts are not restricted. 2. Wait 10 mins for heater to cool down. 3. Go to step 4 (Clear Lockout). | DIY Safe |
3 | Inadequate supply voltage on Whale Heat Control (Space Heater) Possible Cause: Supply voltage outside normal operating range (<10.5V or >15.9V d.c.) | Ensure supply voltage is within 10.5 - 15.9V d.c. (Heater inoperable under 10.1V). Go to step 4 (Clear Lockout). | DIY Safe |
4 | Flue blockage on Whale Heat Control (Space Heater) | 1. Check flues for blockages. 2. Go to step 4 (Clear Lockout). | DIY Safe |
5 | Internal fault on Whale Heat Control (Space Heater) | 1. Call Whale support +44 (0)345 9090 911 (For Europe, please see enclosed Webasto Service information). 2. Go to step 4 (Clear Lockout). | DIY Check / Tech Fallback |
6 | Control panel fault on Whale Heat Control (Space Heater) | 1. Power off. 2. Power on. | DIY Safe |
7 | Multiple faults on Whale Heat Control (Space Heater) | 1. Power off. 2. Check heater for recurring faults. 3. Power on. 4. Go to step 4 (Clear Lockout). | DIY Safe |
Fault type #1 | Inadequate gas supply on Whale Heat Control Panel (Water Heater) | 1. Check gas 2. Temp <5°C, use Propane rather than Butane 3. Check flue for blockages 4. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #2-3 | Overheat Fault on Whale Heat Control Panel (Water Heater) | 1. Check heater is completely full of water 2. Run pump with one hot tap open until water flows smoothly 3. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #4 | Low Voltage Fault (heater inoperable under 10.1V, <10.5 or >15.9V d.c.) on Whale Heat Control Panel (Water Heater) | Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #5 | Air Pressure Fault on Whale Heat Control Panel (Water Heater) | 1. Check flues for blockages 2. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #6-11 | Internal Fault on Whale Heat Control Panel (Water Heater) | 1. Go to step 4 (Clear Lockout) 2. Call Whale Support +44 (0)345 9090 911 | DIY Check / Tech Fallback |
Fault type #12 | Fault type #12 on Whale Heat Control Panel (Water Heater) | 1. Power off 2. Check Heater for recurring faults 3. Power On 4. Go to step 4 (Clear Lockout) | DIY Safe |
N/A | Burners do not burn or burn unevenly Possible Cause: Gas bottle is empty, Gas tap is closed, Burner caps are not correctly positioned, Burners are wet or clogged | Change gas bottle, Open tap, Allow caps to cool then reposition them, Dry or clean burners | DIY Safe |
N/A | Spark ignition does not spark Possible Cause: 12V DC battery is discharged, Connections are loose, Ignition points are wet or dirty | Charge battery, Secure connections, Dry or clean ignition points | DIY Safe |
N/A | Control knobs do not function Possible Cause: Knobs are mounted incorrectly | Install knobs correctly | DIY Safe |
N/A | Refrigerator is not cooling, compressor will not run at all Possible Cause: Battery voltage too low, Start delay of 1 minute (no issue), Overheat due to high ambient, Vehicle fuse has blown | Recharge battery, Wait 1 minute, Turn off refrigerator for 1 hour, vent the vehicle, switch to day mode, Check fuse rating, replace with 15A | DIY Safe |
N/A | Frozen food compartment not freezing Possible Cause: Interior temperature in vehicle is lower than 16ºC | Raise the temperature of the vehicle inside and/or select a higher cooling level to minimal level 4 | DIY Safe |
N/A | Refrigerator is not cooling, compressor starts but switches off directly Possible Cause: Overheat due to high ambient temperature | Turn off refrigerator for 1 hour, vent the vehicle, switch to day mode | DIY Safe |
N/A | Refrigerator is overcooling Possible Cause: Temperature setting too high | Choose a lower temperature setting | DIY Safe |
N/A | Refrigerator is not cooling, compressor runs continuously | Go to a service centre | Professional Intervention Required |
N/A | Refrigerator has insufficient cooling Possible Cause: Overheat due to high ambient temperature, Ventilation openings complete or partially blocked, Door is not properly closed, Too much ice on evaporator (more than 3mm) | Turn off fridge for 1 hour, vent the vehicle, switch to day mode; Clean or remove blockage; Close door, make sure door seal is in good order; Defrost evaporator, make sure door seal is in good order | DIY Safe |
Low battery | On Carbon Monoxide Alarm: low battery condition indicated by ! icon, audible chirp, and amber flash pattern Possible Cause: Low battery power | Replace the batteries. Alternatively, press the Test button to silence the chirp for 8 hours (Sleep Easy feature, can be silenced a maximum of 10 times). | DIY Safe |
Fault | On Carbon Monoxide Alarm: 2 rapid beeps/min and 2 rapid amber flashes/min Possible Cause: Internal fault detected, unit may not detect CO | Replace immediately. If your alarm is within warranty, contact Technical Support. | DIY Check / Tech Fallback |
End of life | On Carbon Monoxide Alarm: 3 rapid beeps/min and 3 rapid amber flashes/min Possible Cause: End of operational life reached, unit may not detect CO | Replace immediately. If your alarm is within warranty, contact Technical Support. | DIY Check / Tech Fallback |
N/A | Water leak coming from the connections on the underside of the tap during water system pre-season preparation Possible Cause: Connections are loose or not fully seated | Try to push them home. | DIY Safe |
N/A | Water pump continues to run intermittently for short bursts Possible Cause: Pressure is being lost due to a leak in the system | Follow all the water pipes and check if there is any water leaking from joints or if a pipe is burst. Should you find a leak at a joint, tighten the joint or push the pipe fully into the Quicklift fitting to dry up the water and wait to see if the problem persists. If you find a burst pipe or damaged tap/shower contact your nearest Campervan dealer. | DIY Check / Tech Fallback |
N/A | Interior lights are not working Possible Cause: Blown fuses, poor battery connections, or power supply (master light switch) turned off. Note: Internal lights will not operate whilst the campervan engine is running. | Check fuses, battery connections, and power supply (master light switch). Refer to your Retailer for further assistance. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I laterally level my campervan on a site pitch?
Lateral levelling can be accomplished by the use of a leveller jack or a ramp and a spirit level placed across the campervan floor. For a leveller jack, place it folded flat in front of the wheel to be raised, drive onto it, and adjust the height until the spirit level shows the campervan is laterally level. For a ramp, reverse slightly further back than needed, place the ramp in front of the wheel to be raised, place a spirit level parallel to the axle or inside the door, drive slowly forward until the spirit level bubble is in the middle, then apply the handbrake and chock the wheel if necessary.
Q: What should I do if the 230V MCB trips due to an overload?
After the overload has been removed, the MCB can be re-set by switching it from the OFF position to the ON position.
Q: How do I check the leisure battery voltage or water level on the Vegas voltmeter panel?
Press the Leisure Battery Voltage Button to display the voltage level of the leisure battery, or press the Water Level Button to display the water level reading inside the water tank.
Q: How do I operate the Wing omni-directional TV antenna?
1) Switch on the amplifier using the on/off switch. 2) Turn the dB dial of the amplifier clockwise to increase the gain of the TV signal received. 3) Tune your television to a channel available in the area where you are located.
Q: How do I connect to the Mobile Internet Roam router?
1. Turn on router and allow 2 to 3 minutes for the router to boot. 2. Navigate to your device's Wi-Fi settings and view available networks; the router will be displayed as RUT240_XXXX (with the last 4 characters unique to your router). 3. Select this network and enter the password printed on the back of the router (note that the password is case sensitive). 4. You are now connected.
Q: How do I perform a factory reset on the Roam router?
1. Press and hold down the reset button with the supplied pin needle for 6 seconds, until all of the green LEDs on the side of the router are on. Once released, all 5 signal strength LEDs will flash together to indicate the start of the reset process. 2. Allow 3 minutes for the router to reset. Once reset, the Wi-Fi network will be visible and available to connect to.
Q: How do I register my TRACKER option?
Open the TRACKER registration portal www.tracker.co.uk/elddis, ensure TRACKER VLU and Campervan VIN Numbers are matched and confirmed with the vehicle model, enter Dealership name from the dropdown menu, and enter customer details including email address. Confirmation will be sent to your email, and a one-year subscription will begin. Alternatively, you can call TRACKER directly on 0870 606 1269.
Q: Where can I obtain your latest brochure?
Our latest brochures are available from Approved Retailers or can be viewed and printed from our website: www.elddis.co.uk, www.buccaneer-rv.co.uk, or www.xplore-rv.co.uk
Q: Why is the handbook not specific to my model?
Many of the components used in the manufacture of our campervans are identical throughout our model ranges, so we produce a generic handbook which covers all models manufactured within a range for that season. If the literature supplied with your campervan does not answer your question then please contact your Retailer for further assistance.
Q: I require technical or other information, who can help me?
The majority of information you require is available through your Erwin Hymer Group UK Retailer.
Q: Can you tell me the second hand price of my campervan?
As a manufacturer we are not involved in the second hand market. You should contact a Retailer. They should be able to give some indication of market value.
Q: Can I fit a bicycle rack to my campervan?
It may be possible to fit a bike rack, please contact your retailer for more information.
Q: Where can I get spare parts for my campervan?
We do not supply parts direct, we have an extensive network of Retailers/Service Centres which will be able to source most parts you require. For details of your nearest Erwin Hymer Group UK Retailer please refer to ‘Find A Retailer’ section on our website. If your vehicle is 8 years or older please refer to the Help and Support/FAQ’s/Parts section of our website https://elddis.co.uk/help-and-support/faqs, for a list of surplus stocklists and breakers.
Q: How many years will spare parts be available for my campervan?
Erwin Hymer Group UK will endeavour to supply spare parts for a campervan, for at least 8 years from new.
Q: Why don’t you stock parts at the Erwin Hymer Group UK factory?
Due to the volume of models we produce it is not possible for us to maintain stock levels of every individual component used in our manufacturing process. We do stock commonly requested items, but some items must be made to order.
Q: What if the parts are no longer available?
Where an original part is no longer available, whenever possible we will suggest a suitable alternative if it is available.
Q: Who can service my campervan?
Any EHG UK Ltd Approved / Service Centre can undertake the service work, but this is at their discretion. We will also accept services completed by a NCC approved company, but they will NOT be able to undertake any warranty work if they are not an EHG UK Ltd Approved / Service Centre. You may choose to have your annual service performed by an unauthorized repairer / service Centre and if you do it will be your responsibility to ensure that the service meets our requirements.
Q: I am having trouble booking my campervan in for its service, in line with the requirements. What timescale is acceptable?
Please refer to the warranty section for the terms and conditions of servicing. We would recommend that you plan your services in advance in order to meet the requirements.