Elddis Caravan Owner's Handbook (2026)
Official technical documentation and workshop diagnostics for Elddis Caravan Owner's Handbook (2026).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | The system fails to start on E&P Hydraulics Levelsystem Possible Cause: Battery voltage low. Charger is defective or there is no voltage being supplied. | Recharge the battery | DIY Safe |
N/A | The red battery lamp lights up on E&P Hydraulics Levelsystem Possible Cause: Battery voltage low. Charger is defective or there is no voltage being supplied. When the red battery lamp lights continuously, the installation is switched off for 4 minutes. | Recharge the battery | DIY Safe |
N/A | The support jacks do not extend towards the ground when the pump is running on E&P Hydraulics Levelsystem Possible Cause: Oil level too low or oil in the system. Valve or pump does not work. Between the operating system and the valve there is no electrical contact | Check for any oil leaks. Clean, repair or change. Check cables for voltage loss. Repair if necessary | DIY Safe |
N/A | When the vehicle leans too steeply the warning slide 'SLOPE TOO STEEP' appears on E&P Hydraulics Levelsystem Possible Cause: Nose of the caravan is too high. | Lower nose by reducing height at the jockey wheel. | DIY Safe |
5 Second Flash | Water System - Intelligent Control unit flashing every 5 seconds Possible Cause: Calibrated and ready for use | Normal operation | DIY Safe |
10 Second Flash | Water System - Intelligent Control unit flashing every 10 seconds Possible Cause: Un-calibrated | Follow calibration instructions | DIY Safe |
15 Second Flash | Water System - Intelligent Control unit flashing every 15 seconds Possible Cause: Water container is empty | Turn Master Switch 'off' then 'on' again | DIY Safe |
20 Second Flash | Water System - Intelligent Control unit flashing every 20 seconds Possible Cause: Battery voltage is low | Turn Master Switch 'off' then 'on' again and charge battery | DIY Safe |
N/A | Pump will not run | Check at least one tap is open. Turn the pump isolator switch 'off' then 'on' again. Check the battery is fully charged. Check the pump isolator switch is 'on'. Check the master switch is 'on'. Clean the electric contact strips on either side of the plug and ensure they are making contact with the socket. Check wiring connections. Check fuse (see fuse box). | DIY Safe |
N/A | Pump cycles on and off with all taps and showers are closed | Check for air or water leaks in taps and piping. Check the non-return valve (fitted in the socket) is free from grit and dirt. Use a ballpoint pen to dislodge any grit in the non-return valve. Recalibrate the system - follow calibration instructions. | DIY Safe |
N/A | Pump runs for 30 seconds or more without stopping when all taps and showers are closed | Check all connections in the pipework are secure. Recalibrate the system - follow calibration instructions. | DIY Safe |
1 | No flame detected on Whale Space Heater Possible Cause: Inadequate gas supply or air in the gas supply line | Check gas supply making sure that there is gas in the bottle and no blockage in the gas line. Ensure that propane is used at temperatures below +5°C. Clear lockout as described. | DIY Safe |
2 | Overheat on Whale Space Heater Possible Cause: Air ducts or vents blocked or restricted | Check the air ducts and vents are not blocked or restricted. Whale recommends that you wait at least 5 to 10 minutes to allow the Space Heater to cool before clearing lockout as described. | DIY Safe |
3 | Low/high voltage supply on Whale Space Heater Possible Cause: Supply voltage outside the 10V to 15V operating range (measured at the Space Heater) | Check battery voltage. If between 10V and 15V, check connections between Space Heater and battery. Check alternator or external battery charging. Clear lockout as described. | DIY Safe |
4 | Combustion air fault on Whale Space Heater Possible Cause: Blockage in combustion air inlet flue or exhaust flue | Check combustion air inlet flue and exhaust flue for blockages. Clear lockout as described. | DIY Safe |
5 | Other/Internal fault on Whale Space Heater Possible Cause: Internal heater malfunction | Attempt to clear lockout as described. If this fails, contact Whale Support on +44 (0)845 217 2933. | DIY Check / Tech Fallback |
Solid | General fault on Whale Space Heater Possible Cause: Two faults have occurred at the same time OR at least five or more lockout clearing attempts have been unsuccessful | Clear lockout by pressing the red Reset Button on the Space Heater, as described. | DIY Safe |
1 | No flame detected on Whale Water Heater Possible Cause: Inadequate gas supply or air in the gas supply line | Check gas supply making sure that there is gas in the bottle and no blockage in the gas line. Ensure that propane is used at temperatures below +5°C. Clear lockout as described below. | DIY Safe |
2 | Overheat on Whale Water Heater Possible Cause: Air ducts and vents blocked or restricted | Check the air ducts and vents are not blocked or restricted. Whale recommends that you wait at least 5 to 10 minutes to allow the Water Heater to cool before clearing lockout as described below. | DIY Safe |
3 | Low/high voltage supply on Whale Water Heater Possible Cause: Supply voltage outside the 10V to 15V operating range (measured at the Water Heater) | Minimum operating voltage is 10V, maximum is 15V, when measured at the Water Heater. Check battery voltage. If between 10V and 15V, check connections between Water Heater and battery. Check alternator or external battery charging. Clear lockout as described. | DIY Safe |
5 | Other/Internal fault on Whale Water Heater Possible Cause: Internal heater malfunction | Attempt to clear lockout as described below. If this fails, contact Whale Support on +44 (0)845 217 2933. | DIY Check / Tech Fallback |
Solid | General fault on Whale Water Heater Possible Cause: Two faults have occurred at the same time OR at least five or more lockout clearing attempts have been unsuccessful | Clear lockout by pressing the red Reset Button on the Water Heater, as described below. | DIY Safe |
Fault type #1 | Inadequate gas supply on iVan Control Panel (Space Heater) | 1. Check gas 2. 30mbar LPG 3. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #2 | Overheat on iVan Control Panel (Space Heater) | 1. Check air vents and ducts are not restricted 2. Wait 10 mins for heater to cool down 3. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #3 | Inadequate supply voltage on iVan Control Panel (Space Heater) Possible Cause: Supply voltage outside 10.5 - 15.9V d.c. range (Heater inoperable under 10.1V) | Ensure supply is ≥10.5 / ≤15.9V d.c. If <10.5 / >15.9V d.c., go to step 4 (Clear Lockout). | DIY Safe |
Fault type #4 | Flue blockage on iVan Control Panel (Space Heater) Possible Cause: Blockage in flues | 1. Check flues for blockages 2. Go to step 4 (Clear Lockout) | DIY Safe |
Fault type #5-11 | Internal fault on iVan Control Panel (Space Heater) Possible Cause: Internal heater malfunction | 1. Go to step 4 (Clear Lockout) 2. Call Whale support +44 (0)845 2172933 | DIY Check / Tech Fallback |
Fault type #15 | Multiple faults on iVan Control Panel (Space Heater) Possible Cause: Multiple fault conditions detected | 1. Power off 2. Check heater for recurring faults 3. Power on 4. Go to step 4 (Clear Lockout). | DIY Safe |
Fault type #1 | Inadequate gas supply on Whale iVan Control Panel (Water Heater) | 1. Check gas. 2. Temp <5ºC, use Propane rather than Butane. 3. Check flues for blockages. 4. Go to step 4 (Clear Lockout). | DIY Safe |
Fault type #2-3 | Overheat Fault on Whale iVan Control Panel (Water Heater) | 1. Check the heater is completely full of water. 2. Run pump with one hot tap open until water flows smoothly. 3. Go to step 4 (Clear Lockout). | DIY Safe |
Fault type #4 | Low Voltage Fault on Whale iVan Control Panel (10.5 - 15V d.c., heater inoperable under 10V) (Water Heater) Possible Cause: Voltage <10V or >15V d.c. | Ensure voltage is ≥10 / ≤15V d.c. If <10 or >15V d.c., go to step 4 (Clear Lockout). | DIY Safe |
Fault type #5 | Air Pressure Fault on Whale iVan Control Panel (Water Heater) | 1. Check flues for blockages. 2. Go to step 4 (Clear Lockout). | DIY Safe |
Fault type #6-11 | Internal Fault on Whale iVan Control Panel (Water Heater) | 1. Go to step 4 (Clear Lockout). 2. Call Whale Support +44 (0)345 9090 911. | DIY Check / Tech Fallback |
Fault type #15 | Fault on Whale iVan Control Panel (Water Heater) | 1. Power off. 2. Check heater for recurring faults. 3. Power on. 4. Go to step 4 (Clear Lockout). | DIY Safe |
N/A | Burners do not burn or burn unevenly on Cooker / Oven Possible Cause: Gas bottle is empty, gas tap is closed, burner caps are not correctly positioned, or burners are wet or clogged | Change gas bottle, open tap, allow caps to cool then reposition them, or dry/clean burners. | DIY Safe |
N/A | Spark ignition does not spark on Cooker / Oven Possible Cause: 12V DC battery is discharged, connections are loose, or ignition points are wet or dirty | Charge battery, secure connections, or dry/clean ignition points. | DIY Safe |
N/A | Control knobs do not function on Cooker / Oven Possible Cause: Knobs are mounted incorrectly | Install knobs correctly. | DIY Safe |
N/A | Images on TV screen have some stop or macroblocks due to signals being too strong Possible Cause: Amplifier sensitivity is at maximum and signals are too strong | Rotate the dB dial anti-clockwise slowly until the image is perfect. | DIY Safe |
N/A | No power when trying to use the TV aerial/radio Possible Cause: Blown fuse | Check the 5 amp fuse located within the PDU marked radio is in working order. | DIY Safe |
N/A | ATC Active - Self test incomplete (Green Flashing LED) Possible Cause: Self test incomplete | Drive forward to detect movement to complete self test and recheck LED. | DIY Safe |
N/A | ATC Inactive - Possible to continue journey (Red LED) Possible Cause: ATC fault detected but can be driven | Remove 12S or 13 pin plug and wait five seconds, then reconnect plug. | DIY Safe |
N/A | ATC has detected a fault - Do not continue with ATC connected (Red flashing LED) Possible Cause: ATC fault detected cannot be driven | Remove pushrod, remove 12S or 13 pin plug and wait five seconds, then reconnect the plug. | DIY Safe |
N/A | ATC flashing green Possible Cause: ATC is waiting to detect movement | Drive a few metres and the light will change to green. | DIY Safe |
N/A | Red LED illuminated on Truma Air Conditioning IR receiver indicating a fault Possible Cause: Device fault | Switch device off, wait for a short time and switch on again. If the red LED continues to illuminate, please contact the Truma Service Centre. | DIY Check / Tech Fallback |
N/A | Truma Air Conditioning device not cooling Possible Cause: Thawing procedure in progress or remote control temperature setting reached or too high | Wait for thawing procedure to complete or adjust remote control temperature setting. | DIY Safe |
N/A | Truma Air Conditioning device not heating Possible Cause: Thawing process in progress (outside temperature between 4oC – 7oC) or outside temperature below 4oC | Wait for thawing process to complete; note that heating at an outside temperature of less than 4oC is not possible because heating performance falls considerably. | DIY Safe |
N/A | Truma Air Conditioning device cooling / heating inadequately or not at all Possible Cause: Filter soiled or external air routes soiled / blocked | Change filter, or clear external air routes. | DIY Safe |
N/A | Moisture on underside of Truma Air Conditioning air distributor Possible Cause: High air humidity or open windows/doors | Close all windows and doors and select high fan level. | DIY Safe |
N/A | Water dripping out of Truma Air Conditioning air distributor Possible Cause: Condensation trap on external unit blocked, seal between device and roof not intact, or system at too much of an angle | Check condensation trap, inspect roof seal, and ensure system is not at an excessive angle. | DIY Safe |
N/A | Truma Air Conditioning remote control not working Possible Cause: Flat or missing batteries | Check batteries in remote control and replace if necessary. | DIY Safe |
N/A | Truma Air Conditioning device not reacting to remote control commands Possible Cause: Obstructions between remote control and IR receiver, or remote control not tuned to IR receiver | Check whether there are obstructions between the remote control and IR receiver. Tune remote control to the IR receiver. | DIY Safe |
N/A | Clicking, creaking or squeaking noises arising from the AKS 3004 stabiliser whilst driving due to foreign bodies or dirt between the friction pad and tow ball Possible Cause: Foreign bodies or dirt present between the friction pad and tow ball | Clean the tow ball and friction pads by lightly rubbing the surface with 100-120 grit emery paper. | DIY Safe |
N/A | Clicking, creaking or squeaking noises arising from the AKS 3004 stabiliser whilst driving due to dry operation of the drawshaft Possible Cause: Dry operation of the drawshaft inside the overrun device | Lubricate the drawshaft sleeve via the grease nipples. In addition, push the gaiter forward and grease (DIN 51 825 KTA 3K) the exposed part of the shaft. | DIY Safe |
N/A | Clicking, creaking or squeaking noises arising from the AKS 3004 stabiliser whilst driving due to play in a detachable towball Possible Cause: A detachable towball which has too much play in the locking mechanism | Visit a specialist workshop to have the ball holding area checked for damage and the locking mechanism for function. If necessary, change the towball. | Professional Intervention Required |
N/A | Wheels lock up / difficult reversing during braking system operation Possible Cause: Over adjustment of either the wheel brakes or linkage | Slacken off the starwheel adjuster or adjust the linkage so that the wheels do not lock up. | DIY Safe |
N/A | My interior lights are not working Possible Cause: It is possible that all of the 12V mains electrical equipment may not be operated simultaneously, or there is an issue with fuses, battery connections, or power supply (master light switch). Note: Internal lights will not operate whilst the caravan's electrical hitch cables are connected to a towing vehicle with the engine running. | Check fuses, battery connections and power supply (master light switch). Ensure electrical hitch cables are disconnected from a running towing vehicle. Refer to your Retailer or Service Centre for further assistance. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I prime the Whale High Flow Pump with Intelligent Control water system?
Step One: Place pump into a full water container ensuring it reaches the bottom. Step Two: Open socket lid using side grips. Step Three: Insert plug and secure using the socket lid to lock in place. Step Four: Adjust the dust cover so that it covers the opening in the water container without being secured. Step Five: Switch on the Master Switch. Step Six: Open one cold tap then all taps on cold then hot to expel all air. Step Seven: Turn the tap off when water flows evenly; the pump should turn off after approximately 10 seconds.
Q: How do I calibrate the Watermaster IC Pump Controller?
Step 1: Press and hold the calibration button until the green LED starts to flash after 1-3 seconds. Step 2: Open the cold shower and the pump should start. Step 3: After approximately 30 seconds, turn off the shower. Step 4: After approximately 10 seconds (the pump should still be running), press and hold the calibration button again until the LED turns solid green and the pump will stop after approximately 10 seconds. Step 5: The green LED should turn off and blink briefly every 5 seconds indicating the system is calibrated.
Q: How do I reset the RCD in the mains unit?
Periodically check the RCD by operating the test button marked 'T'; the unit should immediately switch to the OFF position. To re-set, operate the switch upwards against the spring pressure (as for MCBs) to restore normal supply.
Q: How do I connect to the mobile internet router (Roam)?
Turn on the router and allow 2 to 3 minutes to boot. Navigate to your device's Wi-Fi settings, select the network displayed as RUT240_XXXX (where XXXX are the last 4 unique characters), and enter the case-sensitive password printed on the back of the router.
Q: How do I perform a factory reset on the Roam router?
Press and hold down the reset button with the supplied pin needle for 6 seconds until all of the green LEDs on the side of the router are on. Once released, all 5 signal strength LEDs will flash together indicating the reset. Allow 3 minutes for the router to reset.
Q: How do I tune the Truma Air Conditioning remote control to the IR receiver?
Insert batteries paying attention to polarity. Point the remote control at the IR receiver, press and hold down the Setup button until the red LED on the IR receiver starts to flash, then release the Setup button.
Q: How do I register my TRACKER if it is fitted as an option?
Open the TRACKER registration portal at www.tracker.co.uk/elddis where the TRACKER VLU and Caravan VIN numbers are matched. Enter the dealership name from the dropdown menu, enter customer details including email address, and a confirmation email will be sent while a one-year subscription begins. Alternatively, call TRACKER directly on 0845 604 6029.
Q: How do I register my Al-Ko Secure Wheel Lock key?
Telephone 0870 7576788 or 0044 1926 818500, provide the chassis number of the caravan, supply a password and answers to three security questions, and keep your registration card safe.
Q: What is SoLiD construction?
SoLiD construction is our unique jointing system, coupled with Henkel's tried and tested structural bonding adhesives, which spreads the stresses and strains evenly across all joints and creates an impervious barrier to water ingress.
Q: Where can I obtain your latest brochure?
Our latest brochures are available from Approved Retailers or can be viewed and printed from our website www.elddis.co.uk, www.buccaneer-rv.co.uk, www.xplore-rv.co.uk.
Q: Why is the handbook not specific to my model?
Many of the components used in the manufacture of our caravans are identical throughout our model ranges, so we produce a generic handbook which covers all models manufactured within a range for that season. If the literature supplied with your caravan does not answer your question then please contact your Retailer for further assistance.
Q: I require technical or other information, who can help me?
The majority of information you require is available through your Erwin Hymer Group UK Retailer or Service Centre.
Q: Can you tell me the second hand price of my caravan?
As a manufacturer we are not involved in the second hand market. You should contact a Retailer, The Camping and Caravanning Club and/or The Caravan Club. They should be able to give some indication of market value.
Q: How can I avoid excessive caravan snaking when I tow and what should I do if it starts?
When loading your caravan put heavy items low down and mainly over the axle(s). Do not stow tins, bottles or heavy items in overhead lockers during towing. Distribute everything else evenly around your caravan, front and back, and each side of the centre line. Should snaking start, if at all possible don't brake and don't compensate by steering into the swings. Just ease up on the accelerator and allow your speed to gradually decrease until the snaking subsides.
Q: What is the correct awning size for my caravan?
Ground to ground awning measurements can be found by looking in the latest model section, the Price List Archive section on our website, or by referring to the relevant Technical Data Sheet. However, we advise you verify this information by threading a piece of string through the awning channel from ground to ground, and then by measuring the string.
Q: Can I fit a bicycle rack?
Yes, contact your Erwin Hymer Group UK Retailer for details of our recommended bike rack.
Q: Can I fit a top-box?
No.
Q: Can I fit an air con?
Please refer to website.
Q: Where can I get spare parts for my caravan?
We do not supply parts direct; we have an extensive network of Retailers/Service Centres which will be able to source most parts you require. For vehicles 8 years or older, refer to the Help and Support/FAQ's/Parts section of our website at https://elddis.co.uk/help-and-support/faqs for a list of surplus stockists and breakers.
Q: How many years will spare parts be available for my caravan?
Erwin Hymer Group UK will endeavour to supply spare parts for a caravan for up to 8 years from date of manufacture.
Q: What if the parts are no longer available?
Where an original part is no longer available, whenever possible we will suggest a suitable alternative if it is available.
Q: Who can carry out warranty work on my caravan?
Your supplying Retailer is obliged to undertake your warranty work. Any Approved Erwin Hymer Group UK Retailer or Service Centre can also undertake the work at their discretion.
Q: Why don't you stock parts at the Erwin Hymer Group UK factory?
Due to the volume of models we produce it is not possible for us to maintain stock levels of every individual component used in our manufacturing process. We stock commonly requested items, but some items must be made to order.
Q: I am having trouble booking my caravan for its service, in line with the requirements. What timescale is acceptable?
Please refer to the question 'Who can service my Caravan'.
Q: I have a problem with my caravan, who can help me?
We recommend that you contact your supplying Retailer, local Erwin Hymer Group UK Retailer, or Erwin Hymer Group UK Approved Service Centre so an inspection can take place and the necessary course of action agreed.
Q: I am unhappy with the service I have received from my Retailer/Service Centre, where do I go from here?
We recommend that you write to your Retailer/Service Centre detailing your problems and requirements requesting a response explaining how they will resolve your complaint. A copy of your letter can also be forwarded to The Erwin Hymer Group UK Customer Care Department, quoting your caravan's serial number and the Retailer/Service Centre name.
Q: Where can I obtain a Certificate of Conformity for my product?
Original certificates are supplied with the product. Duplicates are chargeable and can be requested from our customer care team for products manufactured from the year 2000 onwards.
Q: Who can service my caravan?
Any EHG UK Ltd Approved Retailer / Service Centre can undertake service work at their discretion. We also accept services completed by an NCC approved company, but they will NOT be able to undertake any warranty work if they are not an EHG UK Ltd Approved Retailer / Service Centre.