Elddis Motorhome Owner's Handbook (2026)
Official technical documentation and workshop diagnostics for Elddis Motorhome Owner's Handbook (2026).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | Internal Temperature Screen shows red text informing the user Possible Cause: Errors with the internal temperature sensor | Check the internal temperature screen for sensor errors and contact your dealer if the problem persists. | DIY Check / Tech Fallback |
1 | Inadequate gas supply on Whale Heat Control (Space Heater) | 1. Check gas. 2. 30mbar LPG. 3. Go to step 4 (Clear Lockout). | DIY Safe |
2 | Overheat on Whale Heat Control (Space Heater) | 1. Check air vents and ducts are not restricted. 2. Wait 10 mins for heater to cool down. 3. Go to step 4 (Clear Lockout). | DIY Safe |
3 | Inadequate supply voltage on Whale Heat Control (Space Heater) Possible Cause: Supply voltage outside 10.5 - 15.9V d.c. range (heater inoperable under 10.1V) | Ensure voltage is between 10.5 and 15.9V d.c. If outside this range, go to step 4 (Clear Lockout). | DIY Safe |
4 | Flue blockage on Whale Heat Control (Space Heater) | 1. Check flues for blockages. 2. Go to step 4 (Clear Lockout). | DIY Safe |
5 | Internal fault on Whale Heat Control (Space Heater) | 1. Call Whale support +44 (0)345 9090 911 (For Europe, please see enclosed Webasto-Service information). 2. Go to step 4 (Clear Lockout). | DIY Check / Tech Fallback |
6 | Control panel fault on Whale Heat Control (Space Heater) | 1. Power off. 2. Power on. | DIY Safe |
7 | Multiple faults on Whale Heat Control (Space Heater) | 1. Power off. 2. Check heater for recurring faults. 3. Power on. 4. Go to step 4 (Clear Lockout). | DIY Safe |
1 | Fault type #1 - Inadequate gas supply on Whale Heat Control Panel (Water Heater) | 1. Check gas. 2. If temperature is <5°C, use Propane rather than Butane. 3. Check flue for blockages. 4. Go to step 4 (Clear Lockout). | DIY Safe |
2-3 | Fault type #2-3 - Overheat Fault on Whale Heat Control Panel (Water Heater) | 1. Check heater is completely full of water. 2. Run pump with one hot tap open until water flows smoothly. 3. Go to step 4 (Clear Lockout). | DIY Safe |
4 | Fault type #4 - Low Voltage Fault on Whale Heat Control Panel (Water Heater) Possible Cause: Supply voltage outside 10.5 - 15.9V d.c. range (heater inoperable under 10.1V) | Ensure voltage is between 10.5 and 15.9V d.c. If outside this range, go to step 4 (Clear Lockout). | DIY Safe |
5 | Fault type #5 - Air Pressure Fault on Whale Heat Control Panel (Water Heater) | 1. Check flues for blockages. 2. Go to step 4 (Clear Lockout). | DIY Safe |
6-11 | Fault type #6-11 - Internal Fault on Whale Heat Control Panel (Water Heater) | 1. Go to step 4 (Clear Lockout). 2. Call Whale Support +44 (0)345 9090 911. | DIY Check / Tech Fallback |
12 | Fault type #12 on Whale Heat Control Panel (Water Heater) | 1. Power off. 2. Check Heater for recurring faults. 3. Power On. 4. Go to step 4 (Clear Lockout). | DIY Safe |
N/A | Burners do not burn or burn unevenly on cooker Possible Cause: Gas bottle is empty; Gas tap is closed; Burner caps are not correctly positioned; Burners are wet or clogged | Change gas bottle. Open tap. Allow caps to cool, then reposition them. Dry or clean burners. | DIY Safe |
N/A | Spark ignition does not spark on cooker Possible Cause: 12V DC battery is discharged; Connections are loose; Ignition points are wet or dirty | Charge battery. Secure connections. Dry or clean ignition points. | DIY Safe |
N/A | Control knobs do not function on cooker Possible Cause: Knobs are mounted incorrectly | Install knobs correctly. If you cannot solve a problem, contact the authorised local Service Centre or Thetford Customer Service in your country. | Professional Intervention Required |
Operational Fault | On RM 8400/RMS 8400 refrigerator: 230V mode failure Possible Cause: "230V" not available or voltage too low | Check mains connection and voltage. | DIY Safe |
Operational Fault | On RM 8400/RMS 8400 refrigerator: 12V mode failure Possible Cause: "12V" not available or voltage too low | Check 12V supply and battery/charging status. | DIY Safe |
Operational Fault | On RM 8400/RMS 8400 refrigerator: Gas/Auto mode failure Possible Cause: Flame not ignited | Check gas supply and re-ignite. | DIY Safe |
Operational Fault | On RM 8400/RMS 8400 refrigerator: Temperature sensor failure Possible Cause: Temperature sensor defective, refrigerator works on mid temperature setting | Contact customer services. | Professional Intervention Required |
Operational Fault | On RM 8400/RMS 8400 refrigerator: 230V heating element failure Possible Cause: Heating element defective | Inform Dometic Customer Services. | Professional Intervention Required |
Operational Fault | On RM 8400/RMS 8400 refrigerator: 12V heating element failure Possible Cause: Heating element defective | Inform Dometic Customer Services. | Professional Intervention Required |
N/A | The refrigerator (RM 8400/RMS 8400) does not cool sufficiently Possible Cause: Inadequate ventilation to the unit; Thermostat setting is too low; The condenser is heavily frosted; Too much warm food has been stored within short period of time; The appliance has been running for only a short period of time; Ambient temperatures too high | Check that the ventilation grilles are not covered. Set thermostat to a higher level. Check that the refrigerator door closes properly. Allow warm food to cool down before storage. Check whether the cooling compartment works after approx. 4-5 hours. Regularly remove ventilation grilles. | DIY Safe |
N/A | The refrigerator (RM 8400/RMS 8400) does not cool in gas operation mode Possible Cause: Gas cylinder empty; Is the upstream shut-off device open?; Air in the gas pipe? | Change gas cylinder. Open shut-off device. Switch off the appliance and start again. Repeat this procedure 3-4 times, if necessary. | DIY Safe |
N/A | The refrigerator (RM 8400/RMS 8400) does not cool in 12V operation Possible Cause: On-board fuse defective; On-board battery discharged; Engine not running; Heating element defective | Fit new fuse. Check battery, charge it. Start engine. Inform Dometic Customer Services. | DIY Check / Tech Fallback |
N/A | The refrigerator (RM 8400/RMS 8400) does not cool in 230V operation Possible Cause: On-board fuse defective; Vehicle not connected to mains supply voltage; Heating element defective | Fit new fuse. Make a connection to a mains power supply. Inform Dometic Customer Services. | DIY Check / Tech Fallback |
N/A | In AC power mode: The refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) does not work Possible Cause: The fuse in the AC power supply is defective; The vehicle is not connected to the AC power supply; The AC heating element is defective | Replace the fuse. Connect the vehicle to the AC power supply. Contact an authorised customer service point. | DIY Check / Tech Fallback |
N/A | In DC power mode: The refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) does not work Possible Cause: The fuse in the DC cable is defective; The vehicle fuse has blown; The vehicle battery is discharged; The ignition is not switched on; The DC heating element is defective | The fuse on the relay must be replaced. Contact an authorised customer service point. Replace the vehicle fuse (please refer to the operating manual of your vehicle). Test the battery and charge it. Switch on the ignition. Contact an authorised customer service point. | DIY Check / Tech Fallback |
N/A | In gas mode: The refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) does not work Possible Cause: The gas cylinder is empty; The gas valve is closed; Air is in the gas line | Replace the gas cylinder. Turn the valve to open. Switch the refrigerator off and on again. Repeat the procedure three or four times if necessary. If installed, switch on the stove and repeat the process on the refrigerator if necessary. | DIY Safe |
N/A | In automatic mode: The refrigerator is being operated with gas although it is connected to the AC power supply Possible Cause: The grid voltage is too low | The refrigerator automatically switches back to AC power supply as soon as the grid voltage is sufficient again. | DIY Safe |
N/A | The refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) is not cooling adequately Possible Cause: The ventilation around the cooling unit is not sufficient; The evaporator is iced up; The temperature is set too high; The ambient temperature is too high; Too much food was placed in the refrigerator at the same time; Too much warm food was placed in the refrigerator at the same time; The refrigerator has not been operating for very long | Check that the ventilation grille is not obstructed. Check whether the refrigerator door closes properly. Make sure that the refrigerator seal fits correctly and is not damaged. Defrost the refrigerator. Set a lower temperature. Remove the ventilation grille for a while so that warm air can escape quicker. Remove some of the food. Remove the warm food and leave it to cool down before putting it in again. Check the temperature again after four or five hours. | DIY Safe |
N/A | Defective temperature sensor in the refrigerator compartment (RML10.4S/RMD10.5X/RMS10.5XS) | Contact an authorised customer service point. | Professional Intervention Required |
N/A | AC power not connected or AC voltage <190V (RML10.4S/RMD10.5X/RMS10.5XS) | Connect the refrigerator to AC power or select a different energy type, e.g. gas or DC power. | DIY Safe |
N/A | DC power not connected on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Connect the refrigerator to DC power or select a different energy type, e.g. gas or AC power. | DIY Safe |
N/A | DC overvoltage (>16V) on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Reduce the DC supply voltage. | DIY Safe |
N/A | Tank stop mode: Gas operation is blocked for 15 minutes on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Wait 15 minutes or switch to another operating mode. | DIY Safe |
N/A | The door has been open for more than 2 minutes on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Close the door. | DIY Safe |
N/A | No connection between power module and display on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Contact an authorised customer service point. | Professional Intervention Required |
N/A | No cooling capacity in gas mode on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Check if the device is at an angle and adjust it so it is level, if necessary. Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
N/A | No cooling capacity in AC power mode on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Check if the device is at an angle and adjust it so it is level, if necessary. Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
N/A | No cooling capacity in DC power mode on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Check if the device is at an angle and adjust it so it is level, if necessary. Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
N/A | Gas valve test error on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Gas operation is not possible. Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
N/A | Internal communication error on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Gas operation is not possible. Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
N/A | In stand-alone gas mode: The battery charge of the battery packs is too low on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) | Insert new batteries and then reset the error. | DIY Safe |
N/A | Gas lock after 3 ignition attempts on refrigerator (RML10.4S/RMD10.5X/RMS10.5XS) Possible Cause: Ignition is not possible; The gas cylinder is empty | Replace the gas cylinder. Reset the error. | DIY Safe |
Operational Fault | Gas lock, internal error in the power module | Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
Ground contact, gas valve | Ground contact, gas valve | Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
Ground contact, ignition electrode | Ground contact, ignition electrode | Reset the error. Contact customer service if this error occurs again. | DIY Check / Tech Fallback |
Low battery | Carbon Monoxide Alarm low battery indication (1 beep/min, 1 amber flash/min) Possible Cause: Low battery power | Replace the batteries. | DIY Safe |
Fault | Carbon Monoxide Alarm general fault indication (2 rapid beeps/min, 2 rapid amber flashes/min) Possible Cause: Device internal fault; may not detect CO | Replace immediately. If your alarm is within warranty, contact Technical Support. | DIY Check / Tech Fallback |
End of life | Carbon Monoxide Alarm end of life indication (3 rapid beeps/min, 3 rapid amber flashes/min) Possible Cause: Device has reached end of life; may not detect CO | Replace immediately. If your alarm is within warranty, contact Technical Support. | DIY Check / Tech Fallback |
N/A | No power for TV aerial / No power to radio Possible Cause: Blown fuse | Check the 5 amp fuse located within the PDU marked radio is in working order. | DIY Safe |
N/A | Device not cooling on air conditioning system Possible Cause: Thawing procedure in progress or remote control temperature setting reached or too high | Wait for thawing procedure to finish, or lower the temperature setting on the remote control. | DIY Safe |
N/A | Device not heating on air conditioning system Possible Cause: Thawing process in progress (outside temperature between 4°C – 7°C) or outside temperature below 4°C | Wait for thawing process to complete if between 4°C and 7°C. Note that heating at an outside temperature of less than 4°C is not possible because heating performance falls considerably. | DIY Safe |
N/A | Device cooling / heating inadequately or not at all on air conditioning system Possible Cause: Filter soiled or external air routes soiled / blocked | Change filter or clear external air routes. | DIY Safe |
N/A | Moisture on underside of air distributor on air conditioning system Possible Cause: High air humidity at beginning of cooling procedure | Close all windows and doors and select high fan level. | DIY Safe |
N/A | Water dripping out of air distributor on air conditioning system Possible Cause: Condensation trap on external unit blocked, seal between device and roof not intact, or system at too much of an angle | Clear condensation trap on external unit, check seal between device and roof, or level the vehicle. | DIY Safe |
N/A | Remote control not working for air conditioning system Possible Cause: Empty or depleted batteries in remote control | Check batteries in remote control and replace if necessary. | DIY Safe |
N/A | Device not reacting to remote control commands on air conditioning system Possible Cause: Obstructions between remote control and IR receiver, or remote control not tuned to the IR receiver | Check whether there are obstructions between the remote control and IR receiver. Tune remote control to the IR receiver. | DIY Safe |
N/A | Water pump continues to run intermittently for short bursts in water system Possible Cause: A leak as pressure is being lost | Follow all the water pipes and check if there is any water leaking from joints or if a pipe is burst. Should you find a leak at a joint, tighten the joint or push the pipe fully into the Quicklift fitting to dry up the water and wait to see if the problem persists. If you find a burst pipe or damaged tap/shower we recommend that you contact your nearest Motorhome dealer. | DIY Check / Tech Fallback |
N/A | Interior lights are not working | Check fuses, battery connections and power supply (master light switch). Refer to your Retailer for further assistance. Please note: The internal lights in your motorhome will not operate whilst the motorhome engine is running. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I laterally level the motorhome on site?
On uneven ground, lateral levelling is accomplished by the use of a leveller jack or ramp and a spirit level placed across the motorhome floor. For a leveller jack, place it folded flat in front of the wheel to be raised, drive onto it, and adjust the height until the spirit level shows the motorhome is level. For a ramp, reverse slightly past the desired position, place the ramp in front of the wheel to be raised with a spirit level parallel to the axle or inside the door, and slowly drive forward up the ramp until the spirit level bubble is in the middle, then apply the handbrake and chock the wheel.
Q: How do I connect to the mains electricity supply on arrival at site?
First, check that the mains supply is suitable (AC/DC, correct voltage/frequency), the motorhome is properly earthed, the residual current device has been tested recently, and the site supply switch and motorhome mains isolating switch on the RCD are 'OFF'. Then, remove the inlet cover on the motorhome and insert the female connector of the flexible orange supply cable, connect the male plug to the site supply point and switch on the main site supply. Place surplus cable uncoiled under the motorhome, put the MCB main supply switch in the 'ON' position, test the RCD using the test button, reset it, and ensure the master 12V switch is 'ON'.
Q: How do I disconnect the mains electricity supply when leaving site?
Switch 'OFF' the RCD in the motorhome distribution unit, remove the male 3-pin plug from the site supply, disconnect the female 3-pin plug from the motorhome, and store the cable in an appropriate locker.
Q: How do I change a gas cylinder with the Road Safe Gas Regulator (Avalon/Quantum)?
Ensure no smoking or open flames. Close the empty gas cylinder's valve, remove the high-pressure hose from the cylinder (and any clip-on adapter), attach the high-pressure hose to the full gas cylinder and apply the adapter if needed, open the full cylinder's valve, press the hose-break safety device green reset button and the gas-flow monitor green reset button slowly (holding for 3 seconds), and check the hose connection to the cylinder valve for leaks.
Q: How do I drain down my motorhome water system?
1. Disconnect the water pump and switch off power supply. 2. Open the safety drain valve on the water heater located next to the water heater. 3. Open all taps and remove all plugs from sinks and showers (lever operated taps should have the lever put into the up and central position). 4. Open both the blue and grey drain outlets on the outside of your motorhome. 5. Adjust the level of the motorhome to ensure that the drain outlet is at the lowest point of the motorhome.
Q: How do I reset a tripped Miniature Circuit Breaker (MCB) on the 230V system?
After the overload has been removed, the MCB can be re-set by switching it from the OFF position to the ON position.
Q: How do I test the Residual Current Device (RCD)?
Whenever you connect to a site supply, the RCD should be tested using the functional TEST button to ensure correct functionality.
Q: How do I switch the power source from the Leisure Battery to the Vehicle Battery on the Avalon/Quantum control panel?
First, tap the vehicle icon to switch to the Vehicle Battery Voltage Screen, then tap the same button again and the lightning bolt should swap from the Leisure Battery to the Vehicle Battery, which swaps the power source. To change back to the Leisure Battery, press the Leisure Battery button to go back to the Leisure Battery Voltage screen, then press the button again to swap back.
Q: How do I operate the water heater drain valve?
The drain valve is located at the top of the water heater, beside the cold and hot water inlet. To operate the drain valve, turn the yellow lever clockwise 90 degrees.
Q: How do I remove an oven shelf (K1520 only)?
Pull the shelf forward until it stops, raise at the front and remove.
Q: How do I test the smoke alarm?
The alarm must be properly attached to the base plate. Press the test button in the centre and release. The unit will give an audible alarm consisting of 2 cycles of 3 loud beeps, then stop automatically, and the red LED will flash rapidly.
Q: How do I silence a false smoke alarm using Smart Silence?
Press and release the central test button. The alarm will silence and enter into a reduced sensitivity reset cycle for approximately 10 minutes, after which it automatically returns to full sensitivity.
Q: How do I activate the Carbon Monoxide alarm?
Pull the disabling tab out of the device. Wait up to 1 minute for the green LED to flash to confirm the device is active, then press the Test button to test the alarm.
Q: How do I connect to the Mobile Internet Roam router Wi-Fi network?
Turn on the router and allow 2 to 3 minutes to boot. Navigate to your device's Wi-Fi settings and locate the network displayed as RUT240_XXXX (where the last 4 characters are unique to your router, or as printed on the back of the router). Select the network and enter the case-sensitive password printed on the back of the router.
Q: How do I perform a factory reset on the Mobile Internet Roam router?
Press and hold down the reset button on the side of the router using the supplied pin needle for 6 seconds until all of the green LEDs on the side are on. Release the button once all 5 signal strength LEDs flash together to indicate the start of the reset process. Allow 3 minutes for the router to reset.
Q: How do I operate the drop-down lift-up bed in model 196 when power is insufficient?
The electric motor is fitted on the end with a hexagonal nut, allowing manual movement of the bed plane. Turn the hexagonal nut clockwise or counter clockwise using a suitable tool, depending on the desired direction of movement.
Q: How do I tune the remote control to the IR receiver on the air conditioning system?
Insert batteries paying attention to polarity (setup symbol flashes). Point the remote control at the IR receiver, press the Setup button and hold down. When the red LED on the IR receiver starts to flash, release the Setup button.
Q: How do I reset the remote control settings to factory defaults?
Press the reset button on the remote control using a ballpoint pen.
Q: How do I register an optional TRACKER for my motorhome?
Open the TRACKER registration portal at www.tracker.co.uk/elddis. Ensure the TRACKER VLU and Motorhome VIN Numbers are matched and confirmed with the vehicle model, enter the dealership name from the dropdown menu, and enter customer details including email address. Confirmation will be sent to your email, and your one-year subscription will begin. Alternatively, you can call TRACKER directly on 0870 606 1269.
Q: How do I winterize the Alde water system?
Switch off the freshwater pump and the Alde heating system. Open all the water taps (including the shower) and set them at the mid-point position between hot and cold. Place the shower head in the shower tray. Open the yellow drain valve(s) (usually near the Alde boiler) by moving the lever to the vertical position, and check that water is draining underneath the vehicle. Leave the taps and drain valves open until the next use, and ensure any LPG supply is turned off.
Q: Where can I obtain your latest brochure?
Our latest brochures are available from Approved Retailers or can be viewed and printed from our website www.elddis.co.uk www.buccaneer-rv.co.uk www.xplore-rv.co.uk
Q: Why is the handbook not specific to my model?
Many of the components used in the manufacture of our motorhomes are identical throughout our model ranges, so we produce a generic handbook, which covers all models manufactured within a range for that season. If the literature supplied with your motorhome does not answer your question then please contact your Retailer for further assistance.
Q: I require technical or other information, who can help me?
The majority of information you require is available through your Erwin Hymer Group UK Retailer.
Q: Can you tell me the second hand price of my motorhome?
As a manufacturer we are not involved in the second hand market. You should contact a Retailer. They should be able to give some indication of market value.
Q: Can I fit a bicycle rack/top box/air conditioning to my motorhome?
It may be possible to fit accessories to your motorhome but this will depend upon the internal construction of the roof/walls and whether they can support the weight of the accessory. If it is possible your Retailer will be able to advise you, (or alternatively they will obtain confirmation and a drawing where necessary, from Erwin Hymer Group UK). Please note that weight of any accessories will reduce your User Payload allowance.
Q: Where can I get spare parts for my motorhome?
We do not supply parts direct, we have an extensive network of Retailers/Service Centres which will be able to source most parts you require. For details of your nearest Erwin Hymer Group UK Retailer please refer to ‘Find A Retailer’ section on our website. Note: If your vehicle is 8 years or older please refer to the Help and Support/FAQ’s/Parts section of our website https://elddis.co.uk/help-and-support/faqs, for a list of surplus stocklists and breakers.
Q: How many years will spare parts be available for my motorhome?
Erwin Hymer Group UK will endeavour to supply spare parts for a motorhome, for at least 8 years from new.
Q: Why don’t you stock parts at the Erwin Hymer Group UK factory?
Due to the volume of models we produce it is not possible for us to maintain stock levels of every individual component used in our manufacturing process. We do stock commonly requested items, but some items must be made to order.
Q: What if the parts are no longer available?
Where an original part is no longer available, whenever possible we will suggest a suitable alternative if it is available.
Q: Who can service my motorhome habitation?
Any EHG UK Ltd Approved / Service Centre can undertake the service work, but this is at their discretion. We will also accept services completed by a NCC approved company, but they will NOT be able to undertake any warranty work if they are not an EHG UK Ltd Approved / Service Centre. You may choose to have your annual service performed by an unauthorized repairer / service Centre and if you do it will be your responsibility to ensure that the service meets our requirements.
Q: I am having trouble booking my motorhome in for its service, in line with the requirements. What timescale is acceptable?
Please refer to the warranty section for the terms and conditions of servicing. We would recommend that you plan your services in advance in order to meet the requirements.
Q: I have a problem with my motorhome, who can help me?
We would always recommend that you contact your supplying Retailer. Your local Erwin Hymer Group UK approved workshop or NCC equivalent standard as set out in this handbook may be able to assist. An inspection can then take place and the necessary course of action agreed.
Q: I am unhappy with the service I have received from my Retailer/Service Centre, where do I go from here?
We would recommend that you write to your Retailer/Service Centre, detailing your problems and requirements, requesting a response explaining how they will resolve your complaint. A copy of your letter can also be forwarded to Erwin Hymer Group UK Customer Care Department, quoting the serial number of your motorhome and the name of the Retailer/Service Centre. Please be assured that we will assist your Retailer/ Service Centre in resolving any problems.
Q: Where can I obtain a Certificate of Conformity for my product?
Original certificates of conformity are supplied with the product, duplicates are chargeable and can be requested from our customer care team. We endeavour to provide a duplicate certificate of conformity for any product manufactured from the year 2000 onwards. If you have a product manufactured prior to the year 2000, we are no longer able to supply a duplicate certificate of conformity. Additionally, due to the age of your vehicle we are unable to account for any modifications made following the initial purchase. If you are looking to export the vehicle, we recommend the vehicle is taken for an individual vehicle approval (IVA) or similar in the country of intended registration.