Lunar Alaria Owner's Handbook (2019)
Official technical documentation and workshop diagnostics for Lunar Alaria Owner's Handbook (2019).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | AKS Stabiliser wear indicator: red lower section obscures the green section on coupling mechanism and front/rear friction pads Possible Cause: Wear of the coupling ball, mechanism, or front/rear friction pads | Check these parts immediately. | DIY Safe |
N/A | AKS 3004 Stabiliser left/right friction pads worn (arrowhead lines up with the two red lines) Possible Cause: Friction pads are worn | Replace the friction pads immediately. | DIY Safe |
Off | Touch panel is off Possible Cause: Touch panel is locked. | Unlock the touch panel. | DIY Safe |
Blinking Green | Touch panel status indicator is blinking green Possible Cause: Jacks are moving. | Wait until movement is complete. | DIY Safe |
Solid Red | Touch panel status indicator is solid red Possible Cause: Low battery. | Check and charge the battery. | DIY Safe |
Blinking Red | Touch panel status indicator is blinking red Possible Cause: Error occurred. | Refer to OneControl Touch Panel screen for the specific error, then consult the Troubleshooting section of this manual to clear the error. | DIY Safe |
N/A | Touch Panel Message: "EXCESS ANGLE" Possible Cause: Unsecured controller. Uneven or sloped site. | Check and secure controller placement. Relocate the caravan. | DIY Safe |
N/A | Touch Panel Message: "EXCESSIVE ANGLE" Possible Cause: Excessive angle reached during manual operation. | Stop manual operation and reset jacks to a more level state. The code will self-clear. There is no need to hit "OK". | DIY Safe |
N/A | Touch Panel Message: "BAD CALIBRATION" Possible Cause: Caravan zero point was not set correctly. | Reset zero point. | DIY Safe |
N/A | Touch Panel Message: "FEATURE DISABLED" Possible Cause: Hitch recognition requested but no hitch height set. Alternatively, zero point not set. | Perform "AUTO LEVEL" sequence to establish hitch height, or set zero point. | DIY Safe |
N/A | Touch Panel Message: "LOW VOLTAGE" Possible Cause: Bad connection or wiring. Discharged or bad battery. | Check wiring - repair or replace. Test battery voltage under load - charge or replace. | DIY Safe |
N/A | Touch Panel Message: "OUT OF STROKE" Possible Cause: Unsecured controller. Uneven or sloped site. | Check and secure controller placement. Relocate the caravan. | DIY Safe |
N/A | Touch Panel Message: "EXTERNAL SENSOR" Possible Cause: Bad connection or wiring. | Replace or repair connection to rear remote sensor. | DIY Safe |
N/A | Touch Panel Message: "JACK TIME OUT" Possible Cause: System could not level in expected time. | Check disposition of jacks. | DIY Safe |
N/A | Touch Panel Message: "AUTO LEVEL FAILURE" Possible Cause: Unsecured controller. Voltage drop. | Check and secure controller placement. Test battery voltage under load - charge or replace. | DIY Safe |
N/A | Touch Panel Message: "HALL POWER SHORT" Possible Cause: Short circuit detected on one or more of the jack hall effect power lines. | Check harness and replace or repair. | DIY Safe |
N/A | Touch Panel Message: "FUNCTION ABORTED" Possible Cause: Unsecured controller. Voltage drop. | Restart the sequence. | DIY Safe |
N/A | Touch Panel Message: "CAN'T COMPLETE LEVEL IN THIS LOCATION. PLEASE RELOCATE motorhome TO FLATTER TERRAIN" Possible Cause: The caravan is parked on a steep incline during auto level. The front cannot be levelled and the front jacks are already fully retracted. | Relocate the caravan. | DIY Safe |
N/A | Special Jack Error Codes: Left-Front Jack Fault, Right-Front Jack Fault, Left-Rear Jack Fault, Right-Rear Jack Fault Possible Cause: Error at a specific jack (left front, right front, left rear, right rear, tongue). Hall signal issue (open, short, malfunction or loss of communication); open or short circuit between controller and motor. | Check voltage at the battery under load. Check harness connections at controller and at the jack. Check harness for damage. Check fuses at controller. Repair or replace as necessary. | DIY Safe |
N/A | Water pump will not run Possible Cause: Pump could be faulty or a wire disconnected. | Check that the pump isolating switch is turned on, and check wiring and pump condition. | DIY Safe |
N/A | Water pump cycles on/off Possible Cause: Battery voltage may be too low (at or below 10.5 Volts); air or water leaks in taps and piping; non-return valve held open by grit. | Adjust pressure switch or recharge battery. Check for air or water leaks in taps and piping and re-adjust pressure switch. Inspect non-return valve by removing the three assembly screws and clean away grit. | DIY Safe |
N/A | Pump motor runs steadily and will not stop Possible Cause: Battery voltage may be too low (at or below 10.5 volts); connections in the pipe-work leaking; pump is air locked. | Check all connections in the pipe-work. Remove the adjusting screw; if motor still runs, the pump is probably air locked, so turn off the isolator switch and reprime the pump. | DIY Safe |
Operational Fault | Carbon monoxide alarm fault or low power pack Possible Cause: A fault was found in the sensor and circuitry or the power pack becomes low | Replace the unit if power pack is low or fault persists (batteries are non-replaceable and power pack lasts for 7 years). | DIY Safe |
N/A | Electric step fails to retract automatically when engine is started due to an obstacle Possible Cause: An obstacle is blocking the step movement. | A buzzer will sound continuously to warn that the step is still out and requires your attention. Remove the obstacle and ensure the step retracts fully. | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: Connecting lead between the site and caravan not connected | Check and connect lead | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: RCD switched off | Reset RCD | DIY Safe |
N/A | No 230 volt output from PSU Possible Cause: RCD not operating correctly | Check supply polarity; if the RCD continues to fail contact your dealer as there is probably an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230 volt output from PSU Possible Cause: MCB switched off | Reset MCB by switching OFF (down position) then back ON (up position), if the MCB continues to fail contact your dealer as there is probably an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230 volt output from PSU Possible Cause: No or deficient supply from site | Contact site warden for assistance | Professional Intervention Required |
N/A | No 230 volt output from PSU Possible Cause: Other fault | Contact your dealer | Professional Intervention Required |
N/A | Control Panel has no display | Check batteries and fuses, turn PSU isolate switch and charger switch on and ensure mains supply is connected. Check control panel connecting lead at PSU and behind Control Panel. Contact your Dealer. | DIY Check / Tech Fallback |
N/A | 12V Power turns off Possible Cause: Battery protect feature has operated to protect the Vehicle battery and/or the Leisure battery. See 3.4C | Check battery status and recharge/replace as required. | DIY Safe |
N/A | 12V Power turns off Possible Cause: Over voltage protection has been activated, the control panel will display a warning. | Check the solar panel regulator is connected correctly and operating within the correct parameters. | DIY Safe |
N/A | Control Panel locked/erratic function Possible Cause: Control panel software may have crashed or handling error. | Observe control panel handling instructions. Reboot control panel by turning off the PSU isolate switch. Wait 30 seconds then turn the switch back on. Check with your dealer that your system has the latest software installed, as an update may be available. | DIY Check / Tech Fallback |
N/A | No 12 volt output from PSU Possible Cause: No 230V supply | Check all 230V supply checks (connecting lead, RCD, MCB). | DIY Safe |
N/A | No 12 volt output from PSU Possible Cause: Power button on control panel not switched to on | Turn power on at control panel. | DIY Safe |
N/A | Pump not working Possible Cause: Charger not switched on | Turn charger switch on, switch will illuminate. | DIY Safe |
N/A | Pump not working Possible Cause: Battery not connected and/or charged | Install charged battery | DIY Safe |
N/A | Pump not working Possible Cause: Battery flat / Battery fuse blown | Recharge battery, check fuses, check charging voltage is present at battery. | DIY Safe |
N/A | Pump not working Possible Cause: Fuse blown | Check all fuses are intact and the correct value fuse is installed as per fuse table. | DIY Safe |
N/A | Pump not working Possible Cause: Equipment switched off / unplugged | Check equipment is switched on and connected to the 12V supply. | DIY Safe |
N/A | Pump not working Possible Cause: Pump turned off | Turn pump on by pressing the pump button at the control panel. | DIY Safe |
N/A | Lights not working Possible Cause: Fuse/s blown | Replace fuse with correct value as per fuse table. | DIY Safe |
N/A | Lights not working Possible Cause: Lights turned off | Turn Lights on by pressing the lights button, use dimmer at the control panel. | DIY Safe |
N/A | Refrigerator does not work with AC operation Possible Cause: The fuse in the AC mains is defective. | Replace the fuse. | DIY Safe |
N/A | Refrigerator does not work with AC operation Possible Cause: The vehicle is not connected to the AC mains. | Connect the vehicle to the AC mains. | DIY Safe |
N/A | Refrigerator does not work with AC operation Possible Cause: The AC heating element is defective. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator does not work with DC operation Possible Cause: The fuse in the DC supply is defective. | Replace the fuse. | DIY Safe |
N/A | Refrigerator does not work with DC operation Possible Cause: The vehicle fuse has blown. | Replace the vehicle fuse in the DC socket (usually 15A) (Please refer to the operating manual of your vehicle). | DIY Safe |
N/A | Refrigerator does not work with DC operation Possible Cause: The vehicle battery is discharged. | Test the battery and charge it. | DIY Safe |
N/A | Refrigerator does not work with DC operation Possible Cause: The ignition is not turned on. | Switch on the ignition. | DIY Safe |
N/A | Refrigerator does not work with DC operation Possible Cause: The DC heating element is defective. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator does not work with gas operation Possible Cause: The gas cylinder is empty. | Replace the gas cylinder. | DIY Safe |
N/A | Refrigerator does not work with gas operation Possible Cause: The gas valve is closed. | Twist the valve open. | DIY Safe |
N/A | Refrigerator does not work with gas operation Possible Cause: Air is in the supply line. | Switch the refrigerator off and on again. Repeat the procedure three or four times if necessary. If necessary, switch on the cooker and repeat the process on the refrigerator. | DIY Safe |
N/A | Refrigerator is being operated with gas although it is connected to the AC mains (in automatic mode) Possible Cause: The mains voltage is too low. | The refrigerator changes to AC power supply automatically as soon as the mains voltage is sufficient again. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The ventilation around the cooling unit is not sufficient. | Check that the ventilation grille is not obstructed. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The evaporator is iced up. | Check whether the refrigerator door is properly closed. Check whether the seal of the refrigerator is seated correctly everywhere and is not damaged. Defrost the refrigerator. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The temperature is set too high. | Set a lower temperature. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The ambient temperature is set too high. | Remove the ventilation grille for a while so that warm air can escape quicker. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: Too much food at once was placed in the refrigerator. | Remove an item. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: Too much warm food at once was placed in the refrigerator. | Remove the warm food and leave it to cool down before putting it in again. | DIY Safe |
N/A | Refrigerator does not cool sufficiently Possible Cause: The refrigerator has not been operating for very long. | Check the temperature again after four or five hours. | DIY Safe |
N/A | Refrigerator AC heater element or cooling unit defective (indicated by flashing buttons/beeps) Possible Cause: The AC heater element or the cooling unit is defective. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator DC heater element or cooling unit defective (indicated by flashing buttons/beeps) Possible Cause: The DC heater element or the cooling unit is defective. | Check that the ventilation grille is not obstructed. | DIY Safe |
N/A | Refrigerator burner or cooling unit defective (indicated by flashing buttons/beeps) Possible Cause: The burner or the cooling unit is defective. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator temperature sensor fault (indicated by flashing buttons/beeps) Possible Cause: The temperature sensor has no contact or is defective. | Contact the authorised customer service. | Professional Intervention Required |
N/A | Refrigerator AC power supply not available or insufficient (indicated by flashing buttons/beeps) Possible Cause: The power supply is not available or insufficient. | Check the AC power cable, the power supply and the fuse. | DIY Safe |
N/A | Refrigerator DC power supply not available or insufficient (indicated by flashing buttons/beeps) Possible Cause: The power supply is not available or insufficient. | Check the DC power cable, the power supply and the fuse. | DIY Safe |
N/A | Refrigerator burner flame is not ignited (indicated by flashing buttons/beeps) Possible Cause: The burner flame is not ignited. | Check the gas supply (gas cylinder, gas valve). Press the gas reset button once the fault is rectified. | DIY Safe |
N/A | Refrigerator low voltage detection on internal battery (signal sounds every 15s) Possible Cause: Internal battery voltage low. | Replace the batteries. | DIY Safe |
N/A | Refrigerator gas mode operation not possible even though batteries inserted Possible Cause: Vehicle power supply was disconnected while starting gas mode. | Switch the refrigerator off and on again. | DIY Safe |
N/A | Automatic changeover from external to internal power supply does not function in battery operation Possible Cause: Loss of vehicle 12V power supply for electronic control unit. | Check vehicle 12V power supply connection. | DIY Safe |
N/A | Burners do not burn evenly (Hob/Oven/Grill) Possible Cause: Gas bottle is empty; Gas tap is closed; Burner caps are not correctly positioned; Burners are wet or clogged | Change gas bottle; Open tap; Allow caps to cool, then reposition them; Dry or clean burners | DIY Safe |
N/A | Spark ignition does not spark (Hob/Oven/Grill) Possible Cause: 12V DC battery is discharged; Connections are loose; Ignition points are wet or dirty | Charge battery; Secure connections; Dry or clean ignition points | DIY Safe |
N/A | Control knobs do not function (Hob/Oven/Grill) Possible Cause: Knobs are mounted incorrectly | Install knobs correctly | DIY Safe |
N/A | The system is completely dead, the control panel is blank (Alde Heating) Possible Cause: Blown fuse, discharged 12V supply, or disconnected cables | Check the 20 mm T3.15 Amp glass fuse in the boiler located under the lid of the black plastic service hatch in a green plastic fuse holder. Check the 12 V supply to the boiler, it should be above 12 V. Check the 12 V cable is plugged into the boiler and check the cable is plugged into the Alde control panel. | DIY Safe |
N/A | The boiler will not ignite on gas, but no error message (Alde Heating) Possible Cause: System may not need gas heating if using electric heating, or fluids are already at operating temperature | Check if electric heating is active or if fluids are already up to temperature. | DIY Safe |
N/A | The boiler will not heat on 230 V electric (Alde Heating) Possible Cause: Trip switch, fuse, off fused spur, lack of 230V supply, or fluids at operating temperature | Check the circuit breaker and any 230 V fuses. Check that any 230 V fused spurs are on (they will often have an LED indicator and 230 V fuse). Check the 230 V supply (also indicated on the Standby Screen). Check if fluids in the boiler are already at operating temperature. | DIY Safe |
N/A | No hot water (Alde Heating) Possible Cause: Hot Water Ignore or Continuous pumping activated, conflicting settings, or water supply issues | Check that Hot Water Ignore is not activated on the Alde control panel. Check that Continuous pumping is not activated on the Alde control panel. Check for other conflicting settings on the Alde control panel or restore factory defaults. Check the water pump and cold water supply to the boiler. | DIY Safe |
N/A | No central heating (Alde Heating) Possible Cause: Air in system, low fluid level, pump not responding, incorrect panel settings, or obstructed vents | Bleed the system of air. Check the fluid level in the expansion tank. Check that the circulation pump is responding. Check that hot water boost is not activated on the Alde control panel. If electric heating is not being used, set it to 'Off' on the Alde control panel. Use gas and electric heating for best performance. Check that top and bottom vents in the furniture are not obstructed. Check the condition of the heat transfer fluid. | DIY Safe |
N/A | Circulation pump is noisy (Alde Heating) Possible Cause: Air in system, low expansion tank fluid level, or incorrect inline pump speed setting | Bleed the system of air. Check the fluid level in the expansion tank. If using the inline pump, check speed dial on pump is set to 2-3. | DIY Safe |
Operational Fault | Alde control panel failure 1 or 2 message displayed Possible Cause: Moisture is trapped in the control panel | Remove the Alde control panel from the vehicle and air in a warm, dry place overnight. | DIY Safe |
Gas failure | Alde gas failure error message displayed Possible Cause: Out of gas, gas not igniting, closed/frozen regulator or isolation valves | Check the gas cylinder is full. Try a different gas cylinder, ensuring it is propane gas. Check the gas regulator and any isolation valves are open and not frozen. | DIY Safe |
Operational Fault | Alde overheat red fail or blue fail error message displayed Possible Cause: Air in system, low fluid level, incorrect/unresponsive circulation pump, or momentary 12V supply drop to 7V | Bleed the system of air. Check the fluid level in the expansion tank (should be 1cm above min mark when cool). Check the correct circulation pump is installed, selected and responding. Check 12 V supply for stability. Wait 30 minutes for the fluid to cool down. | DIY Safe |
Overheat PCB | Alde overheat PCB error message displayed Possible Cause: Failsafe in boiler has triggered due to low fluid or poor ventilation | Check the fluid level in the expansion tank (should be 1 cm above the Min mark when cool). Check the boiler compartment is ventilated and that the vents are unobstructed. Do not place stowage in the boiler compartment. | DIY Safe |
Fan failure | Alde fan failure error message displayed Possible Cause: Combustion fan speed too low after multiple attempts, stiff bearing after disuse, or 12V supply instability | Check for instability in 12 V supply. | DIY Safe |
Connection failure | Alde connection failure error message displayed Possible Cause: Loose connection between Alde control panel and boiler | Unplug cable at the control panel and boiler, then carefully plug back in. Check there is slack on the cable at the control panel, but not excessive weight from free-hanging/unmanaged cable. | DIY Safe |
Window open | Alde window open message displayed, gas heating suspended Possible Cause: Optional window sensor has triggered | Automatically clears and gas heating resumes when window is closed. | DIY Safe |
Operational Fault | Alde 3rd party panel communication failure error message displayed Possible Cause: Break in communications cable or third party control panel enabled in software but not fitted | Check the cable between the Alde control panel and third party control panel. If the third party control panel is installed in software but not fitted, untick 'Third Party Panel' in Installed Accessories Menu. | DIY Safe |
Low battery | Alde low battery error message displayed Possible Cause: 12 V supply to boiler has dropped below 10.5 V, possibly causing system brownout | Automatically clears when 12 V supply reaches 11 V. | DIY Safe |
No match Heater/Panel | Alde no match heater/panel error message displayed Possible Cause: Electromagnetic interference from bundled 230V power cables or conductive dirt in socket | Plug Alde control panel cable into the alternative TIN bus sockets. | DIY Safe |
N/A | Very Poor TV reception (Status Antenna): No picture or sound, TV freezing, severe pixilation, break up and picture drop out Possible Cause: Amplifier gain not set to max, incorrect antenna alignment, incorrect polarity, or faulty wiring | Check the amplifier gain is set to maximum (rotate clockwise). Check antenna alignment which must be directed at the transmitter. Ensure the antennas polarity is correct, whether horizontal or vertical. Bypass the amplifier by following 'Short Hook-Up Test 1'. | DIY Safe |
N/A | Poor TV reception (Status Antenna): Moderate pixilation and sound distortion Possible Cause: Incorrect alignment, gain, or polarization | Check the amplifier gain is set to maximum (rotate clockwise). Check antenna alignment which must be directed at the transmitter. Ensure the antennas polarity is correct, whether horizontal or vertical. Bypass the amplifier by following 'Short Hook-Up Test 1'. | DIY Safe |
N/A | Medium TV reception (Status Antenna): Minor pixilation will not receive all channels Possible Cause: Signal interference or suboptimal alignment/gain | Check the amplifier gain is set to maximum (rotate clockwise). Check antenna alignment which must be directed at the transmitter. Ensure the antennas polarity is correct, whether horizontal or vertical. Bypass the amplifier by following 'Short Hook-Up Test 1'. | DIY Safe |
N/A | Strong TV reception (Status Antenna): Possible pixilation, picture break up and drop out Possible Cause: Signal overload due to excessive amplification or poor orientation | Reduce the amplifier gain (rotate anti-clockwise). Rotate antenna AWAY from the transmitter. After performing this action you must re-tune your TV. | DIY Safe |
N/A | Very Strong TV reception (Status Antenna): No picture or sound, TV freezing, severe pixilation, break up and picture drop out Possible Cause: Severe signal overload | Rotate antenna AWAY from transmitter. Switch 'OFF' the amplifier and turn the gain control to maximum (rotate clockwise). After performing this action you must re-tune your TV. | DIY Safe |
N/A | Status Antenna amplifier LED does not light Possible Cause: No power to unit or incorrect polarity | Firstly check there is power to the unit. Secondly check the polarity is correct. Otherwise contact manufacturer for further assistance. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I register my AL-KO Secure wheel lock key?
Find the exclusive security number on your Al-Ko Secure registration card, then register your key by telephoning 0870 7576788 or 0044 1926 818500. You will be required to provide the caravan chassis number, a password, and answers to three security questions.
Q: How is the noseweight correctly measured using bathroom scales?
Place bathroom scales under the coupling head with a piece of wood fitted between the coupling head and the scales, of such length that the caravan floor is horizontal with the jockey wheel raised.
Q: How do I turn on the electric levelling system touchpad?
Press both the "UP" and "DOWN" arrow buttons at the same time. The green indicator LED will turn on.
Q: How do I clear an error on the OneControl Touch Panel?
Errors can only be cleared via the OneControl Touch Panel (except when the Auto Levelling Control Touchpad was used to abort an auto-sequence, in which case pressing any Auto Levelling Control button clears it). To clear an error, correct the issue, then press "OK".
Q: How do I "home" the jacks to clear special jack error codes?
1. Correct or otherwise repair the issue. 2. Extend all jacks to reach a minimum of 152mm of retract needed by pressing "EXTEND" and "FRONT" / "REAR" as required. 3. Press "ENTER" to AUTO RETRACT so the jacks retract until they reach the hard current limit.
Q: How do I perform a manual override on the jacks?
It is recommended to unplug the power harness to the motor prior to performing the manual override. Locate the manual override nut, place a 19mm socket wrench over it (using a 12-18 volt cordless screw gun or pneumatic screw gun is acceptable; do not use an impact gun), and turn the override nut until the jack extends or retracts to the desired position.
Q: How do I set the Zero Point for the levelling system?
From Standard Mode: 1. Press the "CONNECTED" icon at the top of the levelling screen quickly 6 times until the gear icon with "OPTIONS" appears. 2. Press the gear icon with "options". 3. When "SET UP: Zero Mode Press Enter" appears, press the "Enter" button. 4. Adjust trailer if needed, then when "ZERO POINT CALIBRATION - Press Enter to Set" appears, press "ENTER".
Q: How do I prime the water system if fitted with a submersible pump?
Trapped air in the submersible pump will not allow it to prime. Air can be released by gently shaking the pump under water while the pump is in the water tank but is switched off. If using an external submersible pump, place the pump in the water before connecting to the side of the van.
Q: How do I adjust the water pressure switch?
With the system properly primed, close all taps and showers. Leave the power supply turned on. Tighten the adjusting screw clockwise so the pump runs. Partly open one cold tap to allow water to flow at about 1 pint per 15 seconds. Slowly loosen the adjusting screw until the switch starts to click and is properly adjusted.
Q: How do I reverse polarity if using the caravan overseas?
A plug-in polarity tester is used to determine if polarity is reversed. If the site connector is of the two-pin type with two metal strips for the earth, the plug may be unplugged and inserted the other way round to reverse the polarity.
Q: How do I set up the 12V circulation pump in the expansion tank for the Alde heating system?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow until Installed Accessories button is displayed. 3. Press the Installed Accessories button to access the menu. Find and tick 'Optional Pump' by pressing the box. Next, find and untick 'Main Manual 12V'.
Q: How do I set up the Standby Screen backlight for bedtime (inverted text)?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow until Backlight button is displayed. 3. Press Backlight button, select Inverted to proceed.
Q: How do I set up the Antimicrobial function on the Alde heating system?
1. Press Tool button to access the Settings Menu (bottom right in Main Menu). 2. Press down arrow until Antimicrobial button is displayed. 3. Press Antimicrobial button to proceed.
Q: How do I validate my Lunar caravan warranty?
Complete the 'Validate your Warranty' section located on the Lunar website at http://www.lunarcaravans.com/validate-you-warranty within 28 days of purchase. Make a note of your 17-digit VIN number (beginning SGL) and your 3-digit Registration Security Number found on the Model Label inside your fridge or oven (the last 3 digits of the Serial Number/SER.NO).
Q: How do I transfer the warranty to a new owner if I sell the caravan?
Notify Lunar of the change of ownership by completing the change of ownership form in the handbook within 28 days of taking subsequent ownership. Send the form along with full documentary evidence that the vehicle has been serviced annually, a copy of the sales receipt, and a £50 administration fee (payable to Lunar Caravans Limited) to: Lunar Caravans Limited, After Sales Department, Sherdley Road, Lostock Hall, Preston, PR5 5JF.