Powrtouch Legacy Models (1, 3, 4, 6 & 7)
Official technical documentation and workshop diagnostics for Powrtouch Legacy Models (1, 3, 4, 6 & 7).
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
PCB Over heat | PCB Over heat | Remove isolation key and leave 5 minutes to see if the thermal fuse will reset itself, red light will stop flashing and the electronics control box should not feel hot. | DIY Safe |
Low Caravan Battery Voltage | Low Caravan Battery Voltage | Check voltage of battery, charge or renew caravan battery. | DIY Safe |
N/A | Unit fails to operate – seems completely dead | Reset the electronics control box by turning off and removing the isolation key for at least 20 seconds and then turning on again. The green light on the electronics box should be illuminated. | DIY Safe |
N/A | Unit fails to operate – seems completely dead | Check the in line fuse is not broken and 12 volts dc is getting to the ECB. | DIY Safe |
N/A | Unit fails to operate – seems completely dead | Reset the isolation switch by turning off and removing the key for at least 20 seconds and then turning on again. The green light on the electronics box should be illuminated. | DIY Safe |
N/A | Unit fails to operate – seems completely dead | Leave for ECB for 5 minutes to see if the thermal Fuse will reset itself, check temperature of ECB it should not be hot. | DIY Safe |
N/A | Unit fails to operate or operates intermittently | Check the battery voltage of the handset is correct at 9.5 volts. If the 6 red LEDs flash twice when the handset is turned on this is also an indication that the handset battery voltage is low. This also can be checked by use of the emergency umbilical cable. | DIY Safe |
N/A | Unit fails to operate or moves intermittently Possible Cause: Radio interference | Check by using emergency umbilical cable. | DIY Safe |
N/A | Unit fails to operate or moves intermittently Possible Cause: Badly connected or corroded battery terminals | Check battery terminals, clean and connected as required. | DIY Safe |
N/A | Unit fails to operate or moves intermittently Possible Cause: Caravan battery low | Caravan battery low - check voltage of battery (see battery voltages section 22 below), charge or renew caravan battery. | DIY Safe |
N/A | Caravan fails to move or moves intermittently Possible Cause: Caravan battery low | With the rollers engaged move the caravan and check the voltage drop on the caravan battery meter, if this drops below 12 volts, it is advisable to have the battery tested by an accredited supplier, then as necessary charge or renew caravan battery. | DIY Check / Tech Fallback |
N/A | Roller will not disengage or engage (Manual Operation), Hex Shaft rotates fully. | Call Powrtouch Technical Department. | Professional Intervention Required |
N/A | Roller will not disengage electrical operation (Powractuation fitted) | See Section 1 Paragraph 1.11 Removing the Rollers. | DIY Safe |
N/A | Rollers slip on wheels | Disengage rollers and check gap to tyres 15mm for large roller versions and 20mm for small roller versions; check tyres are not badly worn pressures. | DIY Safe |
N/A | Rollers slip on wheels | Check distance of rollers to tyres, 15mm for large roller versions and 20mm for small roller versions; check tyre pressures are correct and they are not badly worn. | DIY Safe |
N/A | Unit fails to operate | Check the battery voltage of the hand set is correct, an indication of this is given by a slow green flashing light on the handset. This also can be checked by use of the emergency cable. N.B. Always remove the handset battery when using this cable. | DIY Safe |
N/A | Roller will not engage, spindle rotates fully. Possible Cause: Safety spirol pin broken | Safety spirol pin broken, call factory. | Professional Intervention Required |