Sargent • Power Control Systems

Sargent EC600 Series Systems

Official technical documentation and workshop diagnostics for EC600 Series Systems.

View official manual on manufacturer's site ↗
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Technical Specifications

Fuse RatingsEC601/EC602: 1-25A (Charger), 2-7.5A (Permanent 12V), 3-10A (12V Sockets), 4-10A (Extractor Fans), 5-5A (Appliances), 6-10A (Pumps), 7-7.5A (Lights Main & Dimmer 1), 8-7.5A (Lights Entry & Dimmer 2), 9-10A (Spare Outputs), 10-10A (Aux / Awning); EC651/EC652: Fuses 1-10 same as EC601, plus 11-20A (Fridge 12V), 12-15A (Towing 12V), 13-20A (Fridge D+); EC653/EC654: Fuses 1-10 same as EC601, plus 11-15A (Fridge 12V), 12-15A (Towing 12V), 13-15A (Fridge D+)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
EC620 control panel's battery current reading doesn't look right
—
Switch the mains charger off at the EC600 PSU (skip this if you're not on a mains hook-up), then switch on the control panel and go to the 'Sargent EC620' screen. Hold down select (left arrow) for about 10 seconds to enter advanced settings - take care here, since changing the wrong setting can affect how the system runs. Go to 'CALIBRATE AMPS?' and press select; the van's power will briefly cut out while the system takes its calibration readings. Scroll to 'EXIT SETTINGS?' and press select to return to normal operation - the current reading should now be accurate.
DIY Safe
N/A
Leisure batteries keep discharging, or don't hold their charge as long as they should
In the vast majority of cases, this comes down to a faulty or under-performing battery - even a brand new one can be the culprit.
Before testing, give the leisure battery a full charge of 24 hours or more, turn the charger off, disconnect or cover the solar panel so it can't affect readings, and disconnect the Stinger alarm if one's fitted - if two batteries are fitted, test them one at a time. To check the PSU's own draw, fit an ammeter or plug-in meter where the leisure battery fuse normally sits: with the PSU's shutdown button out the reading should be zero (anything else means extra equipment is drawing current and should be disconnected); with the button in, compare the reading against the system's published Power OFF figures; and with the button in and the panel switched on (everything else off), compare against the Power ON figures. To check the charger, note the battery voltage on the panel or at the terminals (expect around 12.7V, or 13-13.5V if recently charged), switch the mains charger on and watch the voltage rise and settle at 13.6V float, then switch on some lights and confirm it shifts to 14.4V. To check the battery's actual capacity, switch the panel on, turn on enough lights to draw about 5A, and time how long it takes to discharge down to 10V (when the panel warns and cuts the power) - multiply the discharge current by the elapsed hours to get the real Ah delivered, and repeat the test if the result looks low. A battery that keeps testing poorly should go back to its supplier or manufacturer for proper discharge testing.
DIY Safe
N/A
Ammeter still shows a reading even with the PSU shutdown button pulled out
Something's been added to the system since the original installation and is drawing current that shouldn't be there
Disconnect this extra equipment.
DIY Safe
N/A
Keypad issues multiple beeps when an error is made, such as inputting an incorrect code.
Incorrect code entry or mistake made during operation.
Re-enter your correct 4-digit code and press the appropriate ON or OFF key - if you get it wrong 5 times in a row, the keypad locks out for 10 minutes.
DIY Safe
N/A
Keypad issues 5 beeps and locks out for 10 minutes.
The wrong code has been entered 5 times.
Wait for the 10-minute lockout period to expire before attempting to enter the code again.
DIY Safe
N/A
An error is made while in programming mode, flagged by a series of warning beeps
Incorrect sequence or input during programming mode.
The system automatically drops out of programming mode when this happens - restart the code-change process from a disarmed state by pressing and holding ON for 5 seconds, until a long beep sounds.
DIY Safe
N/A
An error is made while in reset mode, flagged by a series of warning beeps
Incorrect sequence or input during the code recovery/reset process.
The system automatically drops out of reset mode when this happens - restart the recovery process by pressing and holding OFF for 5 seconds, until a long beep sounds.
DIY Safe
N/A
The remote feature buttons are greyed out in the app.
The app hasn't been linked to your account and vehicle yet
Head to the app's account page, enter your Swift Command email and password, and select your vehicle - the remote features will then become available.
DIY Safe
N/A
Control panel system information numbers are lower than required, the IMEI number is all zeros, or information is not shown.
Outdated or incorrect system firmware/hardware data.
Please contact Sargent for help.
Professional Intervention Required
N/A
Bluetooth connectivity problems when trying to use the app with an EC620 Control Panel.
—
On the Control Panel, open System Settings with select, go down to Bluetooth Delete, then press select again to clear the existing pairings - wait for the blue light to stop flashing to confirm this has worked. Close the Swift Command app on your device, then go into its Bluetooth settings and forget/delete the SWIFT_BLE pairing. Back on the control panel's settings menu, scroll to Bluetooth pair, press select to start pairing, and follow the usual pairing steps in the user guide.
DIY Safe
N/A
Bluetooth connectivity problems when trying to use the app with an EC800 Control Panel.
—
On the Control Panel's Home Screen, tap the cog (settings) icon at the bottom right, then press DELETE repeatedly until the pair count reads 0. Close the Swift Command app on your device, then forget/delete the SWIFT_BLE pairing in its Bluetooth settings. Back in the control panel's settings menu, press Bluetooth pair to start pairing and follow the usual steps in the user guide.
DIY Safe
N/A
iOS has blocked the Swift Command app's Bluetooth access, so tapping the Control Panel button just shows a pop-up
The app's Bluetooth permission has been switched off somewhere in iOS Settings
First, check Bluetooth itself is on system-wide in Settings - toggle it on if it isn't. Then scroll down to the Swift Command entry in your installed apps list and open its permissions page; if Bluetooth access is off there, toggle it on (the switch should turn green). Head back into Swift Command and try connecting or pairing again.
DIY Safe

Frequently Asked Questions

Q: Is it possible to charge the vehicle (starter) battery using my system?

Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.

On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.

CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.

Q: How does the AC Current Limiter work?

The AC Current Limiter monitors how many Amps are being drawn from the site's hook-up supply, and if that goes over its set limit, it throttles back the heating or water boiler until demand drops below the threshold again. For instance, with the limit set to 13A, running the water heater at 2kW (about 8.7A) and boiling a 1.7kW kettle (about 7.4A) adds up to 16.1A - so the system dials the water heater back to 1kW, bringing the total down to 11.75A (4.35A + 7.4A).

It's worth noting the limiter can only manage the heating and water boiler - it has no control over the microwave, hob, or 230V sockets.

Q: How do I test the AC Limiter?

Start by confirming the heating system is set up for the EC600 to control it, so it can automatically throttle back if needed. On the EC620 panel, go to the AC Limiter screen, which shows your vehicle's live current draw in the centre of the display. With the heating on at 2kW, expect to see about 8.7A (a few amps higher if the battery charger's running too).

Set the limiter a notch or so above that reading - say 10A - then switch on the electric hob: the reading should climb to around 13A (8.7A + 4.3A), and within a few seconds the limiter should step in and bring it back under 10A. Switch the hob off again, and the heating should resume after a short delay.

Q: Can I fit a Lithium battery to my system?

Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.

Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.

Q: Can I fit a different make of AGM battery?

We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.

Q: How do I operate the EC670 Keypad to arm and disarm the system?

To arm, enter your 4-digit code and press ON - you'll hear a single beep. To disarm, enter the code again and press OFF instead, which gives two beeps.

Q: How do I change the keypad code on the EC670?

From a disarmed state, hold ON for 5 seconds until a long beep sounds, then release it straight away to enter programming mode. Enter your existing code and press OFF (you'll hear a beep), then key in your new code and press OFF once more (another beep). Enter the new code once more to confirm it and press OFF a third time - a final beep confirms the change and you're dropped back out of the menu automatically.

If no key is pressed for 10 seconds at any point, the system exits programming mode on its own.

Q: What do the different beep codes mean on the EC670 Keypad?

One beep means the system's armed, two means disarmed, three means an incorrect code, four flags a general error, and five means a timeout. A single long beep indicates listen mode, and every individual key press gets its own confirmation beep.

Q: How do I recover a lost code on the EC670 Keypad?

Hold OFF for 5 seconds until a long beep sounds, then let go straight away to enter reset mode. After that long beep, the keypad plays back 4 short codes (each 1-4 beeps) - note these down. Call Sargent Technical Support on 01482 678981 with your caravan's details to hand, since they'll need to verify you're the registered owner.

Once they've given you a reset code, re-enter reset mode the same way (hold OFF for 5 seconds), let the beep sequence finish, then key in the code they gave you and press ON - a confirmation beep means your code is now reset to 1234, which you should change to something of your own right away.

Q: Is my device compatible with the Swift Command app?

Your device needs to support Bluetooth 4 / Bluetooth Low Energy (BLE). If you're not sure, a Bluetooth-checking app such as LightBlue® (available for both Android and iOS) will confirm it - a compatible device should show a Bluetooth source named SWIFT_BLE; if that never appears, your device most likely isn't compatible.

Q: What component checks should be conducted if my device is compatible with Bluetooth?

  1. Make sure there's a leisure battery fitted and, where needed, that the mains charger is on.
  2. Check the EC600 or EC800 PSU's shutdown button is pushed in (system powered up).
  3. Turn on the control panel (EC600 or EC800).
  4. On an EC600, go to the EC620 screen and use select (right arrow) to step through the system info, confirming it reads 90C90 (caravan) or 91C91 (motorhome) or higher, SW13, and a valid Mxxxxxxxxxxxxxxx IMEI number.
  5. On an EC800 panel, tap the settings cog on the Home Screen and check EC630 No. reads 34 or higher, with a valid Mxxxxxxxxxxxxxxx IMEI number.

Q: Why does the app disconnect after the first pairing or when my device goes to sleep?

That's completely normal - the app can disconnect right after first pairing, and you just reconnect to carry on using it. The Bluetooth link also drops whenever your device sleeps, its screen locks, you change to a different app, or a different paired device takes over the connection - simply reconnect when you want to use Swift Command again.

You can extend your device's auto-lock/sleep timer (iOS: Settings > General > Auto-Lock; Android: Settings > Display > Screen timeout) if this happens too often. Also worth knowing: using the app's remote features while connected via Bluetooth inside the vehicle disconnects that Bluetooth link for 5 minutes afterwards, to avoid the two signals clashing.

Q: How do I pair an Android device to the system?

You've got 1 minute to complete pairing. In your device's Bluetooth settings, SWIFT_BLE should appear as an available device - tap it to pair, and it should then show up in your paired devices list. Back out of settings, open Swift Command, tap the Bluetooth icon then Search for Control Panel to list nearby systems, and tap the one you want to connect to your EC600 or EC800. Press back to go to the home screen, and you can start using the app.

Q: How do I pair an Apple iOS device to the system?

You've got 1 minute to complete pairing. Inside Swift Command, tap the Bluetooth icon then Search for Control Panel to list nearby systems, tap the one for your EC600 or EC800, and confirm Pair when the pop-up appears. Once paired and connected, press back to go to the home screen.

Q: Why do I need a Swift Command account at all?

A Swift Command account is what unlocks features like remote alerts, remote level readings and remote control - and you'll need one regardless if you want to add a tracking subscription.

Q: What data does Swift Command store, and who can see it?

Account details - name, address, email, phone number and the vehicle's serial number - are held on a secure Microsoft server and shared with Sargent Electrical Services, The Swift Group and registered Swift Group dealers/engineers. Vehicle system data (battery voltage, water levels, temperature, humidity and GPS location) is stored the same way and shared with the same parties, purely for diagnostics, analysis, and providing support.

None of this is passed to any other third party, except where legally required by a court, government agency or the police.

Q: Is my vehicle compatible?

Any Swift Command caravan or motorhome with either an EC600 Power System paired with an EC620 Control Panel, or an EC800 Power System with its own EC800 Control Panel, is compatible. Some 2016-built caravans have the remote features but not the tracking option, though.

Q: How do I add tracking?

Subscribe through the current Swift Command website - register an account first at www.swiftcommand.co.uk if you don't already have one. From the homepage, open the Vehicles section to see what's linked to your account, click through to the vehicle you want tracking on, and scroll down to pick a subscription length. If no vehicles show up under Vehicles, that means yours hasn't been linked yet - only Swift Group registered dealerships can do that, so you'll need to contact your dealer.

Selling privately? Email support@swiftcommand.co.uk to transfer the vehicle to the buyer's account; selling through a Swift dealership, they'll handle the transfer for you.

Q: How much does tracking cost?

A 3-year data subscription is included with every vehicle, covering communication and remote control, and you can add tracking whenever you like, lasting 1, 2 or 3 years. On top of an existing data subscription (which has to cover the whole tracking period), tracking alone costs £100/£200/£300 for 1/2/3 years; combined tracking and data costs £135/£250/£365 for the same periods.

Beyond year 4, without tracking, a data-only subscription costs £45/£70/£90 for 1/2/3 years. You've got 14 days after buying tracking to change your mind and get a refund - none are given after that. These are Sargent's prices as listed on its help site in 2026 - check the current price before buying.

Q: How does the tracking work?

If the vehicle moves while the tracker's armed, geo-fencing flags a possible theft and the monitoring station gets in touch to confirm it's genuine (or a false alarm) by checking your identity. On a caravan, arming happens automatically when you arm the Stinger 310/350 alarm, or via the tracking keypad if there's no alarm fitted; it disarms the same way.

On a motorhome, it arms as soon as the ignition's switched off. Swift Command Tracking itself is a proactive system approved to Thatcham category S7.

Q: What is Thatcham Approval?

Thatcham Research is the UK body that assesses and certifies safety and security products on behalf of insurers - and Swift Command Tracker carries their Quality Assured Category 7 approval.

Q: How can I check my tracking subscription is actually active?

You'll get an emailed certificate once your tracking subscription is activated, listing your vehicle and the period covered, which you can print again whenever you like from your Swift Command account via the vehicle's Document heading. The Vehicles section of your account also shows the subscription status directly.

Q: Can I connect additional solar panels to my system?

How much solar you can add through the PSU comes down to the fuse protecting that circuit, which varies by system - the maximum recommended wattage through the PSU is 120W for EC325/EC328/EC500/EC600, 80W for EC400, and 150W for EC700/EC800/EC400+. You can go beyond that by wiring extra panels straight onto the leisure battery via their own regulator and a correctly-sized fuse, though you'll lose the ability to see that extra solar's output on the control panel.

Any system without a PSU solar input at all needs its solar wired directly onto the leisure battery this way regardless - and there's no upper wattage limit when connecting straight to the battery like this.