Thetford 565 Series
Official technical documentation and workshop diagnostics for Porta Potti.
Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | Waste-holding tank level indicator shows red even though the tank is not full. Possible Cause: Residual waste has dried on the float inside the waste-holding tank. | Clean the float inside the waste-holding tank. | DIY Safe |
N/A | The pump does not work or the toilet does not flush. Possible Cause: The flush-water tank is empty. | Fill the flush-water tank with water. | DIY Safe |
N/A | The pump does not work (electric version). Possible Cause: Batteries are flat or dead. | Replace the batteries (for model 565). | DIY Safe |
N/A | Water leakage from the venting system during travel Possible Cause: Waste-holding tank is filled more than 3/4 full | Do not travel with a waste-holding tank filled more than 3/4. Empty the tank before travelling. | DIY Safe |
N/A | Water leakage in caravan or motorhome from toilet bowl Possible Cause: Water left in the toilet bowl during travel | Ensure the toilet bowl is empty of water before travelling. | DIY Safe |
N/A | Water leakage from flush-water tank during travel Possible Cause: Flush-water tank is filled too full | Travel with an empty flush-water tank, or at least filled no more than halfway. | DIY Safe |
N/A | Clogging in the waste system Possible Cause: Use of ordinary toilet paper | Do not use ordinary toilet paper; use appropriate rapidly dissolving toilet paper products. | DIY Safe |
N/A | Leakage from the waste-holding tank Possible Cause: Use of Vaseline or vegetable oil to lubricate the seals, or worn lip seal | Never use Vaseline or vegetable oil to lubricate seals. Treat seals with a special lubricant. If the seal has lost quality due to wear, it must be replaced by an authorized service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: Which Porta Potti fits the best in my Van?
This depends on the situation in your Van. For all dimensions, please check the specifications of our portable toilets.
Q: Which one is the smallest Porta Potti?
The Porta Potti 335 is the smallest portable toilet in our range.
Q: What are the maximum and minimum temperatures a Porta Potti will operate?
All Porta Potti models can stand the following temperatures: +1°C to +60°C (operational) -40°C to +60°C (storage).
Q: Can I use Aqua Kem Blue in my Porta Potti?
Yes this is possible, the correct quantities can be found on the Aqua Kem Blue label.
Q: How does the Porta Potti work?
Toilet consists of 2 sections: the upper section is a combined flush water tank and toilet bowl with detachable seat and cover. The lower section is the waste-holding tank.
Q: Where can I buy a spare holding tank for my Porta Potti?
Sorry, the tank is not available separately. So you can’t buy a spare holding tank for your Porta Potti.
Q: What’s the difference between a bellow and a piston pump?
The difference is that the bellow pump is a simple pump that has to be pushed in order to rinse. The piston pump is a more luxurious pump that is easy to operate by pulling it up.
Q: I do not have a drain and electricity in my holiday home. Can I use a Porta Potti?
All portable toilets don’t require a connection to a drainage or water system. Therefore the Porta Potti is a perfect solution for those situations.
Q: How does the level indication of the Porta Potti work?
The indication works with a float equipped with a magnet. When it rises, it comes to the sensor and indicates that your tank is full.
Q: What special maintenance do you advise for the Porta Potti toilets?
To prolong the life span of a portable toilet we advise to maintain a Porta Potti toilet regularly. Use Duo Tank Cleaner Concentrated for the waste-holding tank 2-3 times a year. Duo Tank Cleaner Concentrated safely removess stubborn calcium deposits on the inside of a waste-holding tank and Seal Lubricant keeps the seals soft.
Q: What can I do when the flush tube of my Porta Potti is broken?
It’s only possible to replace the complete toilet in case of a broken flush tube.
Q: What can I do when my pump of my Porta Potti 565E electric doesn’t work?
Check if the batteries are ok and replace them if it’s necessary. If this does not solve your issue, please contact your dealer or Thetford Service Centre.
Q: What is the maximum loading in kg for a Porta Potti?
All Porta Potti’s are fully functional with a load of 120 kg during normal use.