Whale Aquasmart Water System
Official technical documentation and workshop diagnostics for Aquasmart.
Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | Pump doesn't run Possible Cause: No power to pump | Check power supply, attach leads or clean connections, and check that the tap microswitch is present. | DIY Safe |
N/A | Pump doesn't run Possible Cause: Fuse has blown | Replace fuse – do not exceed recommended fuse size. | DIY Safe |
N/A | Pump doesn't run Possible Cause: Blockage in pipework | Check pipework for kinks. | DIY Safe |
N/A | Pump runs but no water appears Possible Cause: No water getting to pump | Check water tank is not empty, check filter is not blocked, and check filter is fully submerged in water. | DIY Safe |
N/A | Pump runs but no water appears Possible Cause: Air leaks in suction line | Check all connections from tank to inlet of pump are secure, as any leaks will prevent prime. To test for air leaks, hold showerhead underwater and operate pump. If air bubbles are visible coming from the showerhead, then a leak is present. | DIY Safe |
N/A | Pump runs but will not switch off Possible Cause: Water leak at outlet side of pump | Check pipework and fittings for leaks and repair. Check system drain plugs are closed. | DIY Safe |
N/A | Pump runs but will not switch off Possible Cause: No water | Check water supply level. Check and replace filter if clogged. | DIY Safe |
N/A | Pump cycles on and off excessively when tap(s) open Possible Cause: Excessive back pressure | Check pipework for kinks and ensure filters are clear. Check shower rose and taps for blockages and repair. | DIY Safe |
N/A | Pump cycles on and off excessively when tap(s) open Possible Cause: Pump drawing air | Check connections and water level to stop air ingress as outlined in the no water getting to pump troubleshooting steps. | DIY Safe |
N/A | Noisy operation Possible Cause: Noise created by vibration | Check pump is secured to a solid surface. Check pump body is clear of hard surfaces and locate away from interfering surfaces. Check pipework is securely supported. | DIY Safe |
N/A | Low flow Possible Cause: Bore of pipework or connections too small | Ensure 8.5mm minimum bore is used for pipework. Check for kinks in pipework and check pipework is not blocked. | DIY Safe |
N/A | Low flow Possible Cause: Inadequate power supply voltage | Check power supply to pump uses correct wire (2.5mm2) to give full voltage at pump. Check battery is not flat. | DIY Safe |
N/A | Low flow Possible Cause: Pipework or connections crushed due to over-tightened jubilee clips | Replace damaged connections. | DIY Safe |
N/A | Low flow Possible Cause: Pump too far from water tank | Ensure pump is situated beside inlet or water tank. | DIY Safe |
N/A | Low flow Possible Cause: Valves or internal filters clogged | Remove manual or electric valve and inspect internal filters. If necessary, remove fitting nearest filter, clean, and refit filter and plumbing. | DIY Safe |
Frequently Asked Questions
Q: What is the Superfil Pump kit used for?
If you have our Easi Slide socket fitted with 12V connection, you can use our Whale Super Fil pump kit to fill your onboard tank from an outside water source such as a Aqua roll or Jerry Can. This means if you run out of water you don’t have the inconvenience of decamping to the nearest water tap.
Q: Should I use a submersible or pressure pump?
Each pump has its own individual features and benefits that can suit your needs. Whale Submersible pumps are easy to use, compact, quiet, inexpensive and come in 3 different options - standard flow (10.3 litres/min), premium flow(13.2 litres /min) and high flow (15.8 litres/min). The Watermaster Onboard pump (8 litres/min) is mounted within your vehicle, providing a smooth and consistent flow, has an in-built pressure switch, runs dry without damage and has a long-life expectancy.
Q: Which is quieter, a submersible or pressure pump?
A submersible pump is a centrigual pump which uses an impeller, with only a single mechanical component moving, meaning it is very quiet when operating. A pressure pump is easy to install and is very reliable, but isn't as quiet as a submersible pump.
Q: When should I use a pressure switch or surge damper?
The Whale Pressure Switch can be used when a submersible pump is fitted in your vehicle. It detects when the water pressure drops as you open a tap and then in turn it switches the pump on. A pressure switch can be used with any tap, meaning you are not limited to what taps are available on the market.