Whale Expanse
Official technical documentation and workshop diagnostics for Expanse.
Technical Specifications
Operating Voltage12V DC / 230V AC
Gas Or Pressure28-30 mbar Butane or Propane
Fuse Ratings5A inline (12V) / 10A (230V)
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | Damage found on the appliance or electrical supply cord prior to or during installation Possible Cause: Component or power cord damaged during transit or handling | Do not install the appliance. If the electrical supply cord is damaged, it must be replaced by the manufacturer, its service agents or similarly qualified persons in order to avoid a hazard. Contact an authorised service agent or Whale Support immediately. | Professional Intervention Required |
Frequently Asked Questions
Q: Can engine coolant lines be used to heat the water?
Model depending, coolant and/or mains voltage can be used to heat the water.
Q: Is a model able to heat off a 12V supply available?
Yes, model S360EW.
Q: Are these heaters available in Europe?
Only the 12V model, S360Ew, is available to buy in Europe/UK.
Q: Should I fit an anode?
If the water supply has high levels of salinity, a magnesium anode should be fitted.
Q: What size circuit-breaker should be used?
120V requires 15A circuit breaker, 240V requires 10A dual breaker.
Q: Do Whale manufacture a thermostatic mixing valve?
Yes, product code is WX1599.