Whale SH2201 / SC2201 / SH2202 / SC2202 / SH2211 / SC2211
Official technical documentation and workshop diagnostics for Classic 2kW Space Heater.
Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
1 | No Flame Detected / Red LED flashes 1 time Possible Cause: No gas supply, empty gas bottle, or blockage in the gas line | Check the gas supply making sure there is gas in the bottle and no blockage in the gas line. Ensure that propane is used at temperatures below 5°C. Clear lockout as described in the manual. | DIY Safe |
2 | Overheat / Red LED flashes 2 times Possible Cause: Blocked or restricted air ducts and vents | Check the air ducts and vents are not blocked or restricted. Wait at least 5 to 10 minutes to allow the space heater to cool before pressing the Reset Button on the space heater once. | DIY Safe |
3 | Low/High Supply Voltage / Red LED flashes 3 times Possible Cause: Supply voltage outside of operating range (10V-15V DC, or below 11.5V DC when high electric setting is used) | Check battery voltage. If between 11.5V and 15V, check connections between space heater and battery. Check alternator or external battery charging. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
4 | Combustion Air Fault / Red LED flashes 4 times Possible Cause: Blockage in combustion air inlet flue or exhaust flue | Check combustion air inlet flue and exhaust flue for blockages. Clear lockout as described in the manual. | DIY Safe |
5 to 11 | Other / Internal Fault (Thermistor fault, Flame simulation fault, Relay sense fault, Start-up fault, Configuration fault, Switch fault) Possible Cause: Internal system or component fault | Attempt to clear lockout by cycling power or pressing the reset button. If the fault does not clear, contact Whale Support or have repairs carried out by a specialist. | DIY Check / Tech Fallback |
Solid | General Fault / Solid Red LED or all bars lit Possible Cause: Two faults occurred at the same time or more than five lockout clearing attempts were unsuccessful | Clear lockout as described in the manual. If unsuccessful, contact an authorised service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: Is Heat Air easy to install?
For those who are technically-minded, each Heat Air kit comes with a detailed guide providing step-by-step instructions on how to install Heat Air in your conversion. Additionally, watch this space for future installation videos. If you would prefer not to do the installation yourself, please contact your nearest motorhome workshop and they should be able to assist you. NOTE: Any gas installation must be certified by a Qualified Gas Engineer in accordance with BS EN 1949-2011.
Q: How do I decide which Heat Air model to fit?
There is a range of Heat Air models available to fit your needs. Whether you are fitting a camper van, or a panel van, there is a model available to meet your needs. Each model is differentiated by heat output and fuel source - the larger the van, the higher the heat output can be. If you are camping off-grid, a gas-operated heater would be the most suitable. If you plan on using campsites, you can choose the gas and electric option, which gives an additional 3kW electric power.
Q: Is Heat Air suitable for off-grid camping?
Absolutely, all Heat Air models come with the capability to operate on gas, ensuring that you have warmth and comfort in your vehicle, no matter how far off grid you are. While operating the heating on gas mode, Heat Air has the benefit of drawing a very modest current (as little as 0.6 amp) on the low gas setting.