Question 1

Pump will not run

Accepted Answer

Possible cause: Tap is closed, low battery condition, mains or pump isolator switch is off, dirty contacts, faulty wiring connections, or blown fuse.. Check that at least one tap is open, check the battery condition, ensure the mains isolator and pump isolator switches are on, verify contacts in the plug and socket are clean, check wiring connections, check the fuse in the vehicle fuse box, and turn the pump isolator switch off and on again. If the issue remains unresolved, contact an authorised service agent.

Question 2

The pump cycles on/off with all taps and shower closed

Accepted Answer

Possible cause: Air or water leaks in taps and piping, or non-return valve in socket obstructed by grit.. Check for air or water leaks in taps and piping. Check that the non-return valve in the socket is free from grit by pushing a suitable blunt object (e.g., a ballpoint pen) into the socket nipple against the non-return valve holding the valve open to dislodge trapped grit. Check within 1-year warranty; contact retailer and replace pump if necessary.

Question 3

Runs continuously and does not stop after 30 seconds

Accepted Answer

Possible cause: Loose or faulty connections in pipework.. Check all connections in pipework. If the issue persists, contact an authorised workshop.

Error Code / Indicator	Symptom / Meaning	Step-by-Step DIY Fix	Suggested Actions
`N/A`	Pump will not run Possible Cause: Tap is closed, low battery condition, mains or pump isolator switch is off, dirty contacts, faulty wiring connections, or blown fuse.	Check that at least one tap is open, check the battery condition, ensure the mains isolator and pump isolator switches are on, verify contacts in the plug and socket are clean, check wiring connections, check the fuse in the vehicle fuse box, and turn the pump isolator switch off and on again. If the issue remains unresolved, contact an authorised service agent.	DIY Check / Tech Fallback
`N/A`	The pump cycles on/off with all taps and shower closed Possible Cause: Air or water leaks in taps and piping, or non-return valve in socket obstructed by grit.	Check for air or water leaks in taps and piping. Check that the non-return valve in the socket is free from grit by pushing a suitable blunt object (e.g., a ballpoint pen) into the socket nipple against the non-return valve holding the valve open to dislodge trapped grit. Check within 1-year warranty; contact retailer and replace pump if necessary.	DIY Check / Tech Fallback
`N/A`	Runs continuously and does not stop after 30 seconds Possible Cause: Loose or faulty connections in pipework.	Check all connections in pipework. If the issue persists, contact an authorised workshop.	DIY Check / Tech Fallback

Whale Water In Socket

Technical Specifications

Master Troubleshooting & Diagnostics Matrix

Frequently Asked Questions

Q: What are the benefits of the Whale Easi-Slide socket range?

Q: How easy is it to install the Easi-Slide sockets?

Q: What colour of Easi-Slide socket lids are available?