Whale WC0802B
Official technical documentation and workshop diagnostics for Rapid Heat Gas and Electric.
Technical Specifications
Operating Voltage12V d.c. / 230V a.c. 50 Hz
Power ConsumptionGas 1.25kW, Electric 750/1500W, Standby Consumption Gas 98W
Gas Or PressureButane 28-30mbar, Propane 37mbar / 300kPa (3.0 Bar)
Fuse Ratings5A inline for 12V supply, 10A fused spur for 230V AC
Dimensions CutoutHeight: 258mm, Width: 330mm, Length: 330mm
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
1 bar | No flame detected Possible Cause: Empty gas bottle or blockage in the gas line, or low temperatures affecting gas vaporization. | Check gas supply making sure there is gas in the bottle and no blockage in the gas line. At temperatures below 5°C, use Propane gas rather than Butane. Clear lockout by turning the d.c. power off and on again, or press the red Reset Button on the Water Heater if required. | DIY Safe |
2 bars | Overheat Possible Cause: Insufficient water in the appliance causing an overheat condition. | Check that there is water in the appliance. Wait at least 5 to 10 minutes to allow the Water Heater to cool before clearing the lockout. | DIY Safe |
3 bars | Low/High Supply Voltage Possible Cause: Supply voltage outside the normal operating range (minimum operating voltage is 11.5V when high electric setting is used, maximum is 15V). | Check battery voltage. If between 11.5V d.c. and 15V d.c., check connections between Water Heater and battery. Check alternator or external battery charging. Clear lockout by turning the d.c. power off and on again. | DIY Safe |
5 bars | Other / Internal Fault Possible Cause: Internal water heater malfunction or communication fault. | Attempt to clear lockout by turning the d.c. power off and on again. If this fails, contact Whale Support on +44 (0)345 9090 911. | DIY Check / Tech Fallback |
12 bars | General Fault Possible Cause: Two faults have occurred at the same time or at least five lockout clearing attempts have been unsuccessful. | Clear lockout by pressing the red Reset Button on the Water Heater once. | DIY Safe |
Frequently Asked Questions
Q: Can engine coolant lines be used to heat the water?
Model depending, coolant and/or mains voltage can be used to heat the water.
Q: Is a model able to heat off a 12V supply available?
Yes, model S360EW.
Q: Are these heaters available in Europe?
Only the 12V model, S360Ew, is available to buy in Europe/UK.
Q: Should I fit an anode?
If the water supply has high levels of salinity, a magnesium anode should be fitted.
Q: What size circuit-breaker should be used?
120V requires 15A circuit breaker, 240V requires 10A dual breaker.
Q: Do Whale manufacture a thermostatic mixing valve?
Yes, product code is WX1599.